FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in maintaining and troubleshooting network hardware, computers, and telephony devices while ensuring compliance with SLAs and providing exceptional customer service. Capable of managing IMAC tasks and performing asset management transactions effectively.
Highest-signal resume keywords
Network Hardware MaintenanceIMAC ManagementTechnical SupportCustomer ServiceProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Equipment TroubleshootingAV Hardware RepairComputer Hardware InstallationInventory ManagementAsset Management Transactions
Soft Skills
Effective CommunicationTime ManagementOrganizational SkillsAttention to DetailIndependent Work
Tools & Technologies
Job-Related ToolsCompany Vehicle OperationTicket Management Systems
Certifications & Qualifications
Associate's DegreeValid Driver's License
Industry Keywords
Field Service ExperienceSLA ComplianceTechnical SupportClient TrainingEquipment Packaging
About the role
Key responsibilities & impact- Support Edward Jones branch offices, vendor sites, and home FA locations within the assigned territory
- Install, upgrade, and maintain primary and backup branch connectivity and site infrastructure
- Maintain network hardware, computers, telephones, printers, and cabling
- Manage maintenance, IMAC (Install, Move, Add, Change) tasks, and related projects
- Ensure compliance with SLAs, rollout schedules, and deadlines
- Provide client training on newly implemented systems
- Travel regularly up to 3 hours one way to branch locations within the assigned region
- Work independently to complete maintenance, project, and IMAC calls within deadlines
- Provide backup coverage for neighboring service areas
- Monitor and manage the ticket queue through resolution in accordance with SLAs
- Schedule ETA commitments and ensure safe, timely arrival
- Update tickets with dates, times, resolution codes, hardware usage, and other details
- Perform asset management transactions, equipment packaging, and shipping-log maintenance
- Provide timely technical support with minimal disruption to client operations
- Maintain inventory of required parts and tools
- Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling
- Schedule and arrange maintenance for company vehicles
- Operate a company vehicle for work assignments
- Provide customer service and participate in additional projects
- Respond to a company-issued cellphone for on-call support as required
Requirements
What you’ll need- Associate's degree from an accredited college or technical school OR two or more years of IT and/or field service experience
- Ability to use all related computer hardware and software
- Ability to use job-related tools
- Ability to safely use a step ladder
- Ability to lift and/or move up to 100+ pounds of equipment
- Valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle
- Documentation verifying a minimum age of 21 to meet company car insurance requirements
- Maintain residence in the assigned territory
- Capable of reading and reviewing information on computer monitors for prolonged durations
- Reliable high-speed internet access for work-related tasks
- Physical ability to walk, sit, stand, bend, squat, crawl, climb, twist, kneel, reach, hold and grip objects
- Strong problem-solving abilities and attention to detail
- Effective communication with technical and non-technical audiences
- Time management and organizational skills
- Ability to work independently and collaboratively
- Physical ability to lift and transport equipment and work in confined spaces
Benefits
Comp & perks- Company-provided vehicle for on-site service calls
- One week of technical training shortly after start date
- Company-issued cellphone for on-call support as required
- Reliable high-speed internet access for work-related tasks
- Hybrid work arrangement