Field Service Technician – Network Solutions

CBIZ

. Support Edward Jones branch offices, vendor sites, and home FA locations within the assigned territory .

Posted 10/9/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting, repairing, and upgrading voice, data, and AV hardware, while ensuring compliance with SLAs and maintaining effective communication with clients. Capable of managing maintenance tasks and projects independently within deadlines, while providing exceptional customer service.

Highest-signal resume keywords

Troubleshooting Voice, Data, And AV HardwareNetwork Equipment MaintenanceClient Training And SupportTime Management And OrganizationIndependent And Collaborative Work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Hardware MaintenanceIMAC Tasks ManagementTechnical SupportAsset ManagementEquipment Repair And UpgradesCabling Installation And MaintenanceDocumentation And Tools UsageInventory ManagementProlonged Computer Monitor ReviewPhysical Equipment Handling

Soft Skills

Problem-Solving AbilitiesEffective Communication SkillsAttention To Detail

Tools & Technologies

Ticket Management SystemsCompany-Issued Cellphone

Certifications & Qualifications

Associate’s Degree Or Equivalent Experience

Industry Keywords

SLA ComplianceCustomer ServiceBranch ConnectivityOperational RequirementsTechnical Support

About the role

Key responsibilities & impact

Support Edward Jones branch offices, vendor sites, and home FA locations within the assigned territory
Install, upgrade, and maintain primary and backup branch connectivity and site infrastructure
Maintain network hardware, computers, telephones, printers, and cabling
Manage maintenance, IMAC (Install, Move, Add, Change) tasks, and various projects
Ensure compliance with SLAs, rollout schedules, and deadlines
Provide client training on newly implemented systems
Complete maintenance, project, and IMAC calls independently within deadlines
Provide backup coverage for neighboring service areas
Monitor and manage the ticket queue through resolution in accordance with SLAs
Schedule ETA commitments and ensure safe, timely arrival
Update tickets with dates, times, resolution codes, hardware usage, and other details
Perform asset management transactions, equipment packaging, and shipping-log updates
Provide technical support with minimal disruption to client operations
Maintain inventory of required parts and tools
Use documentation and tools for on-site and remote repairs
Schedule and arrange maintenance for company vehicles
Operate a company vehicle for work assignments
Deliver customer service and participate in additional projects
Carry and respond to a company-issued cellphone for on-call support as required
Travel regularly up to 3 hours one way to Edward Jones branch locations within the Watertown, SD territory

Requirements

What you’ll need

Associate’s degree from an accredited college, technical school, or university, or two (2) years of related experience, or an equivalent combination of education and experience totaling two (2) years
Reside within the assigned territory to meet operational requirements
Reliable high-speed internet access for work-related tasks
Ability to troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling
Ability to read and review information on computer monitors for prolonged durations
Physical ability to walk, sit, stand, bend, squat, crawl, climb, twist, kneel, reach, grip objects, and lift and transport equipment, including in confined spaces
Strong problem-solving abilities with keen attention to detail
Effective communication skills for technical and non-technical audiences
Excellent time management and organizational skills
Ability to work independently and collaboratively
Ability to operate a company vehicle
Ability to maintain a clean and safe environment for equipment repairs

Benefits

Comp & perks

Company-provided vehicle for territory service calls
Company-issued cellphone for on-call support as required
Technical training, including one week shortly after start date
Reliable high-speed internet access for work-related tasks
Hybrid work arrangement, with day-to-day work primarily in the field