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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process improvement, digital solutions implementation, and benefits & insurance technology transformation. Proficient in project management, stakeholder collaboration, and analytics to drive strategic change and enhance operational efficiency.
Highest-signal resume keywords
Process ImprovementBenefits & Insurance Technology TransformationProject Management Professional (PMP)Agile SDLC MethodologiesAI Implementation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process MappingWorkflow Diagram DevelopmentBusiness Requirements DocumentationChange ManagementKPI MonitoringAutomationProcess ReengineeringBusiness AnalysisTechnical Requirements GatheringHealthcare Industry Regulations
Soft Skills
Strong Communication SkillsAnalytical SkillsProblem-Solving SkillsDetail-OrientedOrganizational Skills
Tools & Technologies
VSTSJiraBusiness Intelligence ToolsAI ToolsCollaboration Tools
Certifications & Qualifications
Project Management Professional (PMP)
Industry Keywords
Benefits & InsuranceHealthcare IndustryDigital SolutionsStakeholder EngagementCross-Functional Collaboration
Tech Stack
Tools & technologiesPMPSDLC
About the role
Key responsibilities & impact- Drive process improvements, implement digital solutions, and support strategic change initiatives within the benefits & insurance practice
- Collaborate with cross-functional teams to analyze business requirements, design effective solutions, and facilitate adoption of benefits & insurance technologies
- Partner with benefits & insurance professionals and IT teams to streamline and standardize processes using offshore resources, automation, process reengineering, and advanced workflow technologies
- Gather, document, and translate business needs into functional and technical requirements
- Develop process maps, workflow diagrams, and business requirements documents for current- and future-state processes
- Facilitate design workshops, stakeholder interviews, and process walkthroughs
- Collaborate with Business Intelligence & AI teams to implement analytics, automation, and AI-driven solutions
- Support project management activities, including timelines, resource planning, risk identification, and status reporting
- Assist with change management, including user training, documentation, and communication strategies
- Monitor KPIs and adoption metrics to measure success and identify continuous improvement opportunities
- Evaluate and advise on new technologies, vendors, and products; track industry trends
Requirements
What you’ll need- Bachelor’s degree or equivalent experience required
- At least 6 years of related experience required
- Minimum 3 years of supervisory experience required
- A degree in Information Technology, Computer Systems Analysis, or Management Information Systems is preferred
- PMP preferred
- Demonstrated knowledge of healthcare industry regulations, policies, and procedures
- Demonstrated knowledge and experience working with business stakeholders and leaders, IT project planning, delivery, and execution using Traditional and Agile SDLC methodologies
- Experience with VSTS, Jira, and/or other team/project collaboration tools
- Ability to work in and lead a team, while communicating and coordinating with peer teams
- Ability to formulate, document and recommend new policies and procedures
- Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
- Ability to travel as required by business and on-call availability
- Ability to lift up to 50lbs
- 7+ years’ experience in benefits & insurance and/or benefits & insurance technology transformation preferred
- Bachelor’s degree in Accounting, Business, Information Systems, or related field preferred
- Strong understanding of benefits & insurance processes
- Deep understanding of the AI landscape and hands-on experience implementing AI tools, managing change, and delivering measurable value
- Excellent analytical, problem-solving, and documentation skills
- Strong communication skills; ability to interact effectively with cross-functional stakeholders and senior leadership
- Detail-oriented, organized, and able to manage multiple competing priorities