Payroll Tax Service Coordinator – HCM

CBIZ

. Provide administrative and operational support to the Payroll Tax Department .

Posted 10/6/2026full-timeRoanoke • Virginia • United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative and operational support capabilities within the Payroll Tax Department, emphasizing attention to detail, effective communication, and proficiency in Microsoft Office applications. Capable of managing workflows, maintaining confidentiality, and supporting process improvement initiatives.

Highest-signal resume keywords

Administrative SupportCustomer ServiceMicrosoft Office ProficiencyAttention to DetailProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCase ManagementWorkflow ManagementDocument ReviewTax Case Processing

Soft Skills

Communication SkillsTeam CollaborationCritical ThinkingCustomer RelationsOrganizational Skills

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft Teams

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Payroll TaxAdministrative SupportOperations SupportProcess ImprovementConfidentiality

About the role

Key responsibilities & impact

Provide administrative and operational support to the Payroll Tax Department
Monitor and manage Payroll Tax case queues for timely assignment and processing
Review incoming cases and route work to appropriate Payroll Tax team members
Identify workflow bottlenecks and escalate issues when necessary
Send acknowledgment emails and initial client responses using approved templates and procedures
Request additional information and documentation for tax case processing
Maintain professional communication with clients and internal stakeholders
Receive, sort, scan, and distribute tax notices, agency correspondence, and client documentation
Create and update cases associated with incoming mail and tax notices
Coordinate outgoing mail, certified mail, and agency correspondence
Assist with department reporting, data entry, tracking logs, and administrative tasks
Support special projects and process improvement initiatives
Maintain departmental procedures, templates, and reference materials
Provide administrative support during quarter-end, year-end, and other high-volume processing periods

Requirements

What you’ll need

High School Diploma or GED
Acute detail and accuracy skills
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Excellent customer relation skills
Proficient use of applicable technology
Ability to work in a team environment as well as independently
Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks
Minimum of 2 years of administrative, customer service, office coordination, or operations support experience (preferred)
Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams
Ability to maintain confidentiality and handle sensitive information appropriately
Strong problem-solving and critical-thinking capabilities
Demonstrated accuracy and attention to detail