Vice President – Infrastructure and Security Operations

CBIZ

. Own cloud infrastructure and computing, network, end-user computing, service desk, telecommunications, and security operations .

Posted 10/15/2026full-timeUnited StatesLeadWebsite

Tech Stack

Tools & technologies

AWSAzureCloudServiceNow

About the role

Key responsibilities & impact

Own cloud infrastructure and computing, network, end-user computing, service desk, telecommunications, and security operations
Lead the move off CBIZ-provided infrastructure and manage transition services agreements
Build a small, nimble team using managed service providers and strong partner relationships
Set the mission, vision, and strategy for infrastructure and security operations
Define enterprise standards and architecture for cloud, network, end-user computing, and telecommunications
Evaluate infrastructure needs and publish a multi-year platform roadmap
Use automation and AI to reduce costs and simplify operations
Develop and maintain disaster recovery and resiliency strategies
Lead infrastructure separation from CBIZ, including tenant and domain separation, network and connectivity build, Day-One readiness, and standalone operations
Manage TSA exit criteria and coordinate sequencing, data separation, and cutover with the Applications leader
Create and manage the service desk, including service model, tooling, staffing, and employee experience
Establish operational metrics and SLAs and report on availability, incident response, and service quality
Oversee monitoring, maintenance, upgrades, and administration of IT systems using ITIL-aligned practices
Manage contact center and telephony infrastructure, including Genesys where applicable
Design and implement zero trust environments
Lead endpoint protection, monitoring and response, vulnerability management, and identity and access management
Govern safe AI adoption while protecting PII and client and carrier data
Maintain controls and audit evidence for SOC 2 and PHI/PII requirements
Select and manage MSP and MSSP services and onshore/offshore teams
Apply procurement rigor to vendor decisions, contracts, and SLAs
Own the infrastructure and security operations budget, including capex and opex

Requirements

What you’ll need

Credentialed in an applicable area of expertise, such as law, accounting, tax, or product/services
At least ten years of relevant experience in the field or industry
Strategic leadership and management strengths
Excellent verbal and written communication skills
Ability to collaborate with internal groups to reach workable solutions
Ability to anticipate problems, creatively assess alternatives, and manage conflicts
Experience in Benefits, Insurance, or financial services
Private equity or sponsor-backed company experience, including board and sponsor reporting
Experience with telecommunications and call center technology, including Genesys
Experience with enterprise platforms such as ServiceNow and Salesforce
Relevant certifications such as CISSP, CISM, ITIL, or cloud certifications
Experience leading infrastructure, cloud, and operations teams at a senior level
Experience leading a carve-out, divestiture, or TSA-based separation
Experience selecting and managing MSP and MSSP services and managing onshore and offshore teams
Experience designing and implementing zero trust environments
Experience using automation and AI to reduce cost and increase simplicity
Experience enabling safe and effective AI use while protecting sensitive data
Experience creating and managing a service desk
Experience creating and managing operational metrics and SLAs
Experience with Azure, AWS, or both, and hybrid environments
Strong understanding of resiliency, disaster recovery, and incident management
Demonstrated procurement rigor and success building strategic partner relationships
Experience leading a small, nimble team relying on MSP services
Strong collaboration skills and ability to explain technical issues to non-technical and senior stakeholders

Benefits

Comp & perks

Opportunities to grow personally and professionally
Hybrid work arrangement
Employer-sponsored benefits are referenced by the company description, but no role-specific benefits are listed