Vice President – Infrastructure and Security Operations

CBIZ

. Set the mission, vision, and strategy for infrastructure and security operations aligned with the CIO’s technology vision and business plan .

Posted 10/14/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in infrastructure and security operations, including cloud architecture, disaster recovery, and service desk management. Proven ability to lead teams, manage budgets, and implement automation and AI solutions while ensuring compliance with SOC 2 and PHI/PII requirements.

Highest-signal resume keywords

Infrastructure And Security Operations LeadershipCloud Architecture And ManagementDisaster Recovery And Resiliency StrategyService Desk Creation And ManagementAutomation And AI Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud ArchitectureDisaster RecoveryService Desk ManagementZero Trust EnvironmentsIncident ManagementAutomationAI SolutionsTelecommunications TechnologyOperational Metrics ManagementITIL Practices

Soft Skills

Collaboration SkillsDeadline ManagementPrioritizationTeam LeadershipCommunication With Stakeholders

Tools & Technologies

GenesysServiceNowSalesforceAzureAWS

Certifications & Qualifications

CISSPCISMITILCloud Certifications

Industry Keywords

Infrastructure OperationsSecurity OperationsFinancial ServicesPrivate EquityTelecommunications

Tech Stack

Tools & technologies

AWSAzureCloudServiceNow

About the role

Key responsibilities & impact

Set the mission, vision, and strategy for infrastructure and security operations aligned with the CIO’s technology vision and business plan
Define enterprise standards and architecture for cloud, network, end-user computing, and telecommunications
Evaluate infrastructure needs and publish a multi-year platform roadmap
Use automation and AI to reduce costs and increase simplicity
Develop and maintain disaster recovery and resiliency strategy for critical systems
Lead infrastructure separation from CBIZ, including tenant and domain separation, network and connectivity build, Day-One readiness, and standalone operations
Manage transition services agreements and define exit criteria
Partner with the Applications leader on sequencing, data separation, and cutover
Create and manage the service desk, including service model, tooling, staffing, and employee experience
Manage operational metrics and SLAs, reporting on availability, incident response, and service quality
Oversee monitoring, maintenance, upgrades, and administration of IT systems using ITIL-aligned practices
Manage contact center and telephony infrastructure, including Genesys where applicable
Implement process improvements and automation
Design and implement zero trust environments
Lead security operations, including endpoint protection, monitoring and response, vulnerability management, and identity and access management
Enable safe and effective AI use with governance protecting sensitive data
Build and maintain controls and audit evidence for SOC 2 and PHI/PII requirements
Select and manage MSP and MSSP services and onshore/offshore teams
Apply procurement rigor to vendor decisions, including requirements, evaluation, contracts, and SLAs
Build strategic partner relationships
Build and lead a small, nimble team with clear ownership and accountability
Support technology intake tied to business cases and priorities
Own the infrastructure and security operations budget, including capex and opex

Requirements

What you’ll need

Bachelor’s degree required
10 years of experience in related field
5 years supervisory experience
Ability to manage deadlines
Ability to work on multiple assignments and prioritize accurately
Proficient use of applicable technology
Preferred: Experience in Benefits, Insurance, or financial services
Preferred: Private equity or sponsor-backed company experience, including board and sponsor reporting
Preferred: Experience with telecommunications and call center technology, including Genesys
Preferred: Experience with large enterprise platforms such as ServiceNow and Salesforce
Preferred: Relevant certifications such as CISSP, CISM, ITIL, or cloud certifications
Preferred: Bachelor’s degree in a technical field; advanced degree a plus
Preferred: 10+ years leading infrastructure, cloud, and operations teams at a senior level
Preferred: Experience leading a carve-out, divestiture, or TSA-based separation
Preferred: Experience selecting and managing MSP and MSSP services and managing onshore and offshore teams
Preferred: Experience designing and implementing zero trust environments
Preferred: Experience leveraging automation and AI to reduce cost and increase simplicity
Preferred: Experience enabling safe and effective AI use while protecting sensitive data
Preferred: Experience creating and managing a service desk
Preferred: Experience creating and managing critical metrics and SLAs
Preferred: Experience with Azure, AWS, or both and hybrid environments
Preferred: Strong grasp of resiliency, disaster recovery, and incident management
Preferred: Demonstrated procurement rigor and success building strong partner relationships
Preferred: Experience leading a small, nimble team that relies on MSP services
Preferred: Strong collaboration skills and ability to explain technical issues to non-technical and senior stakeholders