FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Handle all aspects of support for online payment processing merchants
- Handle client communications via phone, chat, and email
- Perform triage and troubleshooting of issues and requests
- Provide follow-up on issue resolution to merchants
- Complete change documentation for merchant requests
- Own merchant technical integrations with CCBill systems
- Advise merchants regarding company products and features
- Soft sell CCBill products to increase revenue for merchants
- Escalate issues to internal teams according to departmental policies
- Stay organized and up to date on company systems and features
- Identify and implement solutions to improve the merchant experience
- Provide ancillary support for escalations via other customer support groups
- Perform other duties as assigned
Requirements
What you’ll need- High school degree or equivalent education
- Proficient with Microsoft Word, Excel and current web browsers
- Working knowledge of current internet technologies
- Demonstrated ability to research and solve problems quickly with limited resources
- Ability to interface effectively with all levels of employees and management
- Ability to multitask
- Proven ability to prioritize and complete interdepartmental tasks in a timely fashion
- High degree of professionalism
- Excellent English language verbal and written communication skills
- Working schedule: Tues - Sat, 2pm-10pm CET
Benefits
Comp & perks- Great working environment
- Opportunity to work with a highly innovative and creative team