FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and implementing training programs for merchant support agents, with a strong focus on online payment processing concepts and instructional design. Capable of providing effective coaching, feedback, and continuous learning opportunities while collaborating with cross-functional teams.
Highest-signal resume keywords
Training Program DevelopmentOnline Payment Processing KnowledgeInstructional DesignLearning Management SystemsPresentation and Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Program DevelopmentInstructional DesignContent CreationAssessment and EvaluationOnline Payment ProcessingRestful API Knowledge
Soft Skills
Communication SkillsProblem-Solving SkillsEmpathyPatienceTeam Collaboration
Tools & Technologies
Learning Management SystemsE-Learning Tools
Industry Keywords
Merchant SupportCustomer SupportFinancial ServicesPayment ProcessingCompliance
About the role
Key responsibilities & impact- Design, develop, and implement comprehensive training programs for merchant support agents
- Conduct onboarding sessions for newly hired support agents covering company policies, systems, processes, products, and services
- Provide continuous learning opportunities for the existing merchant support team
- Develop training materials including presentations, videos, job aids, and interactive exercises
- Assess training effectiveness through quizzes, role-playing exercises, and practical evaluations
- Provide feedback to trainees and management
- Partner with product development, compliance, and operations teams on product features, updates, and policies
- Continuously evaluate and improve training processes and methodologies
- Build and maintain a comprehensive knowledge base for merchant support agents
- Monitor industry trends and changes in payment processing
- Provide one-on-one coaching and mentorship to support agents
- Assist agents in resolving complex issues and improving performance
Requirements
What you’ll need- Bachelor's degree in Business, Communication, Education, or a related field
- Proven experience as a trainer, preferably in a customer support or financial services environment
- Excellent presentation, communication, and facilitation skills
- Strong knowledge of online payment processing concepts and related technologies
- Familiarity with learning management systems and e-learning tools
- Ability to adapt quickly to changes and learn new technologies and processes
- Demonstrated ability to work collaboratively in a team-oriented environment
- Strong problem-solving and analytical skills
- Patience, empathy, and a customer-centric approach
- Experience with instructional design and content creation is a plus
- Knowledge of Restful API/Advanced API
Benefits
Comp & perks- Full-time employment
- Remote work arrangement
- Working hours: Sun–Thu, 2pm–10pm CEST
- Great working environment
- Opportunity to work with a highly innovative and creative team