Multi-Line Claim Supervisor – Premises, GL

CCMSI

. Supervise, coach, mentor, and develop a team of 5–8 adjusters handling complex General Liability claims .

Posted 10/5/2026full-timeRemote • United StatesSeniorLead💰 $85,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing complex General Liability claims, with a strong focus on hospitality and premises liability. Proven ability to lead and develop teams while ensuring compliance, quality, and effective litigation management.

Highest-signal resume keywords

Complex General Liability Claims ManagementSupervisory Experience in Claims LeadershipLitigation Management and StrategyClaims Management Systems ProficiencyActive Adjuster License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingLitigated Claims ManagementLiability InvestigationsDamages EvaluationReserve AnalysisMediation and Settlement StrategiesOperational AnalysisInventory ManagementRisk Transfer ConceptsFile Auditing

Soft Skills

Coaching and MentoringOrganizational SkillsAnalytical SkillsDecision-Making SkillsCommunication Skills

Tools & Technologies

Claims Management SystemsMicrosoft Office Applications

Certifications & Qualifications

Active Adjuster LicenseDesignated Home State (DHS) LicenseAICCPCUSCLAARM

Industry Keywords

Hospitality LiabilityEntertainment LiabilityRestaurant LiabilityPremises LiabilityMulti-State Claims HandlingSelf-Insured EntitiesLarge Deductible ProgramsCommercial Casualty AccountsTPA ExperienceCompliance Standards

About the role

Key responsibilities & impact

Supervise, coach, mentor, and develop a team of 5–8 adjusters handling complex General Liability claims
Provide technical guidance on hospitality, entertainment, restaurant, and premises liability exposures
Assist adjusters in managing litigated claims from inception through resolution
Review liability investigations, damages evaluations, reserve adequacy, litigation strategy, and settlement recommendations
Conduct regular file reviews and audits for compliance with client requirements, jurisdictional regulations, and company standards
Partner with defense counsel on litigation strategy, discovery, mediation, and trial preparation
Assist with complex claim negotiations, settlement authority decisions, and claim resolution strategies
Monitor inventory levels and allocate workloads to maintain service commitments and quality expectations
Analyze claim trends, loss drivers, and operational opportunities for continuous improvement
Communicate claim performance and operational metrics to leadership and clients
Foster accountability, collaboration, professional development, and technical excellence
Build relationships with adjusters, clients, and leadership
Improve file handling consistency and litigation management practices
Serve as a trusted technical resource for complex hospitality and premises liability claims

Requirements

What you’ll need

Minimum 8 years of experience handling complex General Liability claims through litigation
Significant experience handling hospitality, entertainment, restaurant, and/or premises liability claims
Minimum 3 years of supervisory experience leading, coaching, mentoring, and developing claims professionals
Demonstrated experience managing litigated casualty claims from investigation through resolution
Strong understanding of premises liability investigations, liability determination, litigation management, damages evaluation, reserve analysis, mediation and settlement strategies, and coverage and risk transfer concepts
Experience overseeing claim inventories and managing adjuster performance
Proven ability to balance quality, compliance, customer service, and productivity objectives
Excellent organizational, analytical, and decision-making skills
Strong written and verbal communication skills
Active Adjuster License or Designated Home State (DHS) License required
Ability to obtain and maintain additional jurisdictional licenses as needed
Proficiency with claims management systems and Microsoft Office applications
Visa sponsorship is not provided
Preferred: multi-state claims handling experience
Preferred: multi-state General Liability claims handling experience
Preferred: experience with self-insured entities, large deductible programs, or commercial casualty accounts
Preferred: prior TPA experience
Preferred: professional designations such as AIC, CPCU, SCLA, or ARM

Benefits

Comp & perks

4 weeks paid time off accruing throughout the year in accordance with company policy
10 paid holidays in the first year
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
Employee Stock Ownership Plan (ESOP)
Opportunities to advance into senior claims leadership positions
Collaborative, employee-owned environment
Potential eligibility for bonuses or additional forms of pay