Senior Liability Claims Adjuster – General Liability

CCMSI

. Independently investigate, evaluate, negotiate, and resolve General Liability claims .

Posted 10/13/2026full-timeRemote • United StatesSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in General Liability claims handling, including investigation, negotiation, and litigation management. Proficient in maintaining accurate documentation and delivering exceptional customer service to support client retention and positive outcomes.

Highest-signal resume keywords

General Liability Claims HandlingLitigation ManagementNegotiation SkillsAnalytical SkillsBilingual (Spanish) Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationClaims ResolutionPremises LiabilityBodily Injury ClaimsMulti-Line Property & Casualty ClaimsMulti-Jurisdictional Claim HandlingClaim DocumentationReserve ManagementClient ConsultationsTPA Experience

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationOrganizational SkillsCustomer Service Skills

Tools & Technologies

Microsoft Office Applications

Certifications & Qualifications

Valid Adjuster LicenseNew York License Preferred

Industry Keywords

General LiabilityClaims HandlingLitigated ClaimsClient RetentionCustomer-Facing Operations

About the role

Key responsibilities & impact

Independently investigate, evaluate, negotiate, and resolve General Liability claims
Analyze liability, damages, coverage, and exposure to develop claim resolution strategies
Establish and manage reserves within authority levels and provide timely reserve recommendations
Coordinate and manage litigated claims with defense counsel, vendors, and external partners
Communicate proactively with clients, claimants, attorneys, and other stakeholders throughout the claim
Negotiate settlements and claim resolutions within authority and corporate claim standards
Maintain accurate claim documentation, reporting, and diary management
Deliver exceptional customer service and support positive client outcomes and long-term client relationships
Comply with company standards, client requirements, applicable laws, and client-specific handling instructions
Contribute to client retention and CCMSI's service reputation

Requirements

What you’ll need

5+ years of General Liability and/or Multi-Line Property & Casualty claims handling experience
Demonstrated experience independently handling moderate to complex General Liability claims
Litigation management experience, including active involvement in litigated claim files
Strong experience with premises liability and bodily injury claims
Ability to investigate, evaluate, negotiate, and resolve claims with minimal supervision
Excellent verbal and written communication skills
Strong analytical, organizational, and negotiation skills
Valid adjuster license where required; New York license preferred
Proficiency with Microsoft Office applications
Experience handling claims involving entertainment, recreation, hospitality, health clubs, retail, or other customer-facing operations
Bachelor's Degree
Multi-jurisdictional claim handling experience
Experience presenting claim reviews or client-facing claim consultations
Bilingual (Spanish) proficiency — highly valued but not required
Previous TPA experience is helpful
Must be eligible to work without visa sponsorship, as CCMSI does not provide visa sponsorship

Benefits

Comp & perks

4 weeks paid time off that accrues throughout the year in accordance with company policy
10 paid holidays in the first year
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
Employee Stock Ownership Plan (ESOP)
Internal training and advancement opportunities
Supportive, team-based work environment
Potential eligibility for bonuses or additional forms of pay