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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Texas Workers’ Compensation claims, including negotiation, claims assessment, and compliance with industry standards. Proficient in delivering quality client service while maintaining confidentiality and managing multiple responsibilities effectively.
Highest-signal resume keywords
Texas Workers’ Compensation Claims ManagementTexas Adjusting LicenseNegotiation SkillsMicrosoft Office ProficiencyBilingual Spanish Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationClaims Payment AuthorizationSubrogation Claims AssessmentReport PreparationCompensability Decision Making
Soft Skills
Excellent Communication SkillsStrong Organizational SkillsFlexibility and AdaptabilityTeam CollaborationDiscretion and Confidentiality
Tools & Technologies
Claim Payment ProgramMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Certifications & Qualifications
Texas Adjusting License
Industry Keywords
Workers’ CompensationClaims ManagementLegal Invoices ReviewSettlement NegotiationClient Service Commitments
About the role
Key responsibilities & impact- Investigate and adjust workers’ compensation claims according to established procedures, CCMSI guidelines, and direct supervision
- Review medical, legal, and miscellaneous invoices to determine whether they are reasonable and related to ongoing workers’ compensation claims
- Negotiate disputed bills for resolution
- Authorize and make workers’ compensation claim payments using a claim payment program, industry standards, and settlement authority
- Negotiate settlements with claimants and attorneys according to client authorization
- Assist in selecting and supervising defense attorneys
- Assess and monitor subrogation claims for resolution
- Prepare reports detailing claims, payments, and reserves
- Prepare reports and monitor files for excess insurers
- Comply with team service commitments
- Deliver quality claim service to clients
- Manage a portfolio of moderately complex Texas workers’ compensation claims across multiple accounts and industries
- Make compensability decisions and drive timely, effective claim resolutions
Requirements
What you’ll need- 5+ years of Texas Workers’ Compensation claims management experience or equivalent combination of experience and education
- Texas Adjusting License is required
- Excellent oral and written communication skills
- Strong organizational skills and ability to work with minimal supervision
- Ability to coordinate, prioritize, and manage multiple responsibilities
- Flexibility, initiative, and adaptability in a fast-paced, rapidly changing environment
- Strong discretion and ability to maintain confidentiality
- Ability to work effectively as part of a team
- Reliable, predictable attendance within client service hours
- Responsiveness to internal and external client needs
- Proficiency with Microsoft Office programs, including Word, Excel, and Outlook
- Associate degree preferred but not required
- Bilingual Spanish proficiency highly valued but not required
- Must be able to work 8:00 am–4:30 pm CST
- Visa sponsorship is not provided
Benefits
Comp & perks- 4 weeks paid time off accruing throughout the year in accordance with company policy
- 10 paid holidays in the first year
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- Employee Stock Ownership Plan (ESOP)
- Internal training and advancement opportunities
- Supportive, team-based work environment
- Potential eligibility for bonuses or additional forms of pay
- Reasonable accommodations throughout the application and hiring process
