Work Comp Insurance Adjuster, ICA Required

CCMSI

. Investigate, evaluate, and adjust Workers’ Compensation claims according to claim handling standards and laws .

Posted 11/5/2026full-timeScottsdale • Arizona • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Workers’ Compensation claims management, including investigation, negotiation, and compliance with state laws. Proficient in managing complex claims and delivering client satisfaction through effective communication and organization.

Highest-signal resume keywords

Workers’ Compensation Claims ExperienceICA AuthorizationNegotiation SkillsMicrosoft Office ProficiencyBilingual (Spanish) Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationClaims EvaluationClaims AdjustmentReserve RecommendationsClaims Payment AuthorizationSubrogation Claims AssessmentDisability Rate ComputationClaims ReportingClaims Diary MaintenanceVendor Supervision

Soft Skills

Strong Communication SkillsDetail-OrientedOrganizedSelf-MotivatedAbility to Manage Caseload

Certifications & Qualifications

ICA Authorization

Industry Keywords

Workers’ CompensationClaims Handling StandardsClient SatisfactionLegal ConferencesMediations

About the role

Key responsibilities & impact

Investigate, evaluate, and adjust Workers’ Compensation claims according to claim handling standards and laws
Establish reserves or provide reserve recommendations within authority levels
Review, approve, or oversee medical, legal, damage estimate, and miscellaneous invoices
Negotiate disputed bills and invoices
Authorize and make claim payments using claim payment programs
Negotiate settlements according to corporate standards, client instructions, and state laws
Select, refer, and supervise outside vendors such as legal, surveillance, and case management providers
Assess and monitor subrogation claims
Maintain claim diaries in the claim system
Prepare reports on claim status, payments, and reserves
Compute disability rates according to state laws
Coordinate communication with clients, claimants, and other parties
Provide notices of qualifying claims to excess/reinsurance carriers
Handle complex claims with minimal supervision
Conduct claim reviews and training sessions for designated clients
Attend hearings, mediations, and informal legal conferences
Comply with corporate claim handling standards and client-specific instructions
Deliver client satisfaction and fair, timely claim resolutions

Requirements

What you’ll need

5+ years of Arizona Workers’ Compensation claims experience
ICA Authorization is required
Strong communication, investigation, and negotiation skills
Ability to effectively manage a caseload from inception to closure and prioritize competing deadlines
Detail-oriented, organized, and self-motivated
Proficiency with Microsoft Office products, including Word, Excel, and Outlook
Bachelor’s degree is preferred but not required
Bilingual (Spanish) proficiency is highly valued but not required
CCMSI does not provide visa sponsorship for this position

Benefits

Comp & perks

4 weeks paid time off accruing throughout the year in accordance with company policy
10 paid holidays in the first year
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
Employee Stock Ownership Plan (ESOP)
Internal training and advancement opportunities
Supportive, team-based work environment
Potential eligibility for bonuses or additional forms of pay
Reasonable accommodations throughout the application and hiring process