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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing Tier 1 and Tier 2 technical support, including troubleshooting and resolving hardware and software issues for diverse users. Proficient in communicating technical information to non-technical personnel and managing classroom technology effectively.
Highest-signal resume keywords
Technical SupportTroubleshooting Hardware IssuesCustomer SupportCommunication SkillsFBI Criminal History Investigation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer HardwareSoftware InstallationApplication AdministrationRoot-Cause AnalysisWindows DevicesChromebooksAudio/Visual Equipment SupportInteractive BoardsDocument CamerasGeneral Repairs
Soft Skills
Effective CommunicationProblem-SolvingCustomer Service
Tools & Technologies
PrintersCopiersSpeakersProjectorsMicrophonesLightingSound Boards
Certifications & Qualifications
Valid Virginia Driver’s LicenseFBI Criminal History InvestigationState Police Criminal History InvestigationChild Protective Services InvestigationTuberculosis Screening/Test
Industry Keywords
Technical SupportTier 1 SupportTier 2 SupportClassroom TechnologyHardware Assets Management
About the role
Key responsibilities & impact- Provide Tier 1 and Tier 2 technical support to schools and departments
- Install and support computer hardware, software, peripherals, and applications
- Provide customer support to technical and non-technical customers and follow up through complete resolution
- Translate technical information for non-technical personnel
- Identify and resolve issues with Chromebooks, Windows devices, printers, copiers, and application administration
- Perform root-cause analysis, document support incidents, and escalate complex issues
- Support audio/visual equipment including speakers, projectors, microphones, lighting, and sound boards
- Support classroom technology including interactive boards, document cameras, and A/V connections
- Manage imaging, software installations, and general repairs for Windows devices
- Maintain accountability for hardware assets at assigned locations
- Prepare reports as requested by the supervisor
- Assist the team lead supervisor in supporting assigned schools
- Make independent decisions on technology-related issues and seek guidance in unusual situations
Requirements
What you’ll need- Education, training or experience sufficient to demonstrate the required knowledge, skills and abilities
- Valid Virginia Driver’s License
- Ability to drive
- Must successfully complete Federal Bureau of Investigation (FBI) Criminal History Investigation
- Must successfully complete State Police Criminal History Investigation
- Must successfully complete Child Protective Services (CPS) Investigation
- Must successfully complete Tuberculosis Screening/Test
- Demonstrated ability to communicate effectively, verbally and in writing
- Ability to convey technical information to non-technical personnel
- Considerable knowledge of computer hardware, software, and peripherals
- Ability to analyze, troubleshoot, and resolve typical hardware and software issues independently
- Ability to sit and stand for extended periods
- Ability to lift and/or move up to 50 pounds
- Physical agility to drive, bend, stoop, sit on the floor, climb stairs, walk, and reach overhead
Benefits
Comp & perks- Chesterfield County Public Schools offers a wide variety of benefits to employees
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks