Associate Customer Success Specialist – Modern Retail

CDK Global

. Partner with the assigned CSM/CSS to support best-in-class service for clients .

Posted 9/28/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service orientation and effective communication skills while providing guidance on CDK systems and dealership workflows. Capable of delivering training sessions and maintaining detailed documentation to support client success.

Highest-signal resume keywords

Automotive ExperienceCustomer Service OrientationStrong Written And Verbal Communication SkillsExperience Delivering End-User TrainingFamiliarity With CDK's Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dealership OperationsAutomotive WorkflowsDocumentation SkillsTime ManagementTraining Delivery

Soft Skills

EmpathyOrganizationPrioritizationAttention To DetailAbility To De-Escalate Issues

Tools & Technologies

Microsoft OfficeSalesforceCDK Systems

Certifications & Qualifications

Associate's DegreeBachelor's Degree Preferred

Industry Keywords

Customer SuccessClient-Facing RoleDealership Accounting WorkflowsImplementationService Models

About the role

Key responsibilities & impact

Partner with the assigned CSM/CSS to support best-in-class service for clients
Provide guidance on navigating CDK systems
Deliver foundational product walkthroughs and basic workflow guidance for end users
Follow established utilization benchmarks and guide customers on standard best practices
Assist with client training sessions, scaled webinars, and reference materials
Document client interactions, action items, and outcomes in internal systems
Identify routine blockers and escalate promptly according to guidelines
Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics
Support value conversations by reinforcing how standard features and workflows help achieve client goals
Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports
Perform other related duties as assigned

Requirements

What you’ll need

Must live near a major airport
Ability to travel up to 25% to dealership locations
Automotive experience required
Strong written and verbal communication skills
High sense of urgency and ability to de-escalate routine issues using empathy
Effective time management and consistent on-time delivery of assignments
Customer service-oriented mindset
Organization and prioritization skills; attention to detail in documentation
Ability to clearly explain product fundamentals and standard workflows
Familiarity with dealership operations or business process environments
Associate’s degree or equivalent experience
Strong working knowledge of Microsoft Office tools for communication, reporting, and analysis
Ability to work independently with guidance from CSS/CSM and collaborate within a team
Comfortable operating in a remote and travel role
1–2 years of professional experience (customer success, support, training, or client-facing role preferred)
Experience with automotive workflows or dealership operations
Experience with dealership Accounting workflows
Familiarity with CDK’s solutions, implementation, and service models
Experience delivering or supporting end-user training (virtual/onsite)
Bachelor’s degree (BA/BS) preferred
Exposure to Salesforce or other customer documentation tools
Must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship

Benefits

Comp & perks

Annual performance bonus
Medical benefits
Dental benefits
Vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement