Associate Customer Success Specialist – Service

CDK Global

. Support client adoption and satisfaction through foundational product guidance, basic training, and documentation of client engagements .

Posted 9/28/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and effective communication skills while providing foundational product guidance and training. Possesses automotive industry knowledge and the ability to manage client interactions and documentation efficiently.

Highest-signal resume keywords

Automotive ExperienceMicrosoft Office ProficiencyStrong Written And Verbal CommunicationCustomer Service OrientationTime Management Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product GuidanceClient TrainingDocumentation SkillsWorkflow GuidanceUtilization Benchmarks

Soft Skills

EmpathyOrganization SkillsAttention To DetailCollaborationIndependence

Certifications & Qualifications

Associate's Degree

Industry Keywords

Dealership OperationsBusiness Process EnvironmentsClient EngagementsVirtual TrainingOnsite Training

About the role

Key responsibilities & impact

Support client adoption and satisfaction through foundational product guidance, basic training, and documentation of client engagements
Partner with the assigned CSM/CSS to provide service for clients
Provide guidance on navigating CDK systems
Deliver foundational product walkthroughs and basic workflow guidance for end users
Guide customers toward established utilization benchmarks and standard best practices
Assist with virtual and onsite client training sessions, scaled webinars, and reference materials
Document client interactions, action items, and outcomes in internal systems
Identify routine blockers and escalate them according to guidelines
Maintain a learning plan covering CDK products, dealership workflows, and industry basics
Reinforce how standard features and workflows support client goals
Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports
Perform other related duties as assigned

Requirements

What you’ll need

Automotive experience required
Associate’s degree or equivalent experience
Strong working knowledge of Microsoft Office tools for communication, reporting, and analysis
Strong written and verbal communication skills
High sense of urgency; able to de-escalate routine issues using empathy
Effective time management and consistent on-time delivery of assignments
Customer service-oriented mindset
Organization and prioritization skills; attention to detail in documentation
Ability to clearly explain product fundamentals and standard workflows
Familiarity with dealership operations or business process environments
Ability to work independently with guidance from CSS/CSM and collaborate within a team
Comfortable operating in a remote and travel role
Ability to travel up to 25% to dealership locations
Must live near a major airport
Must be legally authorized to work in the United States without current or future employment-based visa sponsorship

Benefits

Comp & perks

Annual performance bonus
Medical benefits
Dental benefits
Vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
Reasonable accommodations for employees with disabilities, where applicable