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CDK Global

Associate Technical Support Analyst – Drive Service

CDK Global

. Provides primary support to customers encountering problems using CDK products and solutions .

Posted 10/9/2026full-timeRemote • Ohio • United StatesJuniorMid-Level💰 $26 - $30 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and technical troubleshooting, with a strong focus on problem resolution and effective communication. Proficient in utilizing ticketing systems and maintaining documentation for technical issues while providing remote support in a team-oriented environment.

Highest-signal resume keywords
Customer SupportTechnical TroubleshootingTicketing System ExperiencePC CertificationsBilingual French or Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
PC Desktop SupportMicrosoft O/S KnowledgeUnix/Linux/SQL KnowledgeMobile Device FamiliarityProblem SolvingTechnical Support ExperienceDocumentation SkillsInstallation and MaintenanceActive X Controls KnowledgeMicrosoft Printing Knowledge
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationNegotiation SkillsAbility to Prioritize DutiesTeam Collaboration
Tools & Technologies
Ticketing System (Clarify, Remedy, Footprints)Windows EnvironmentIOS Environment
Certifications & Qualifications
A+ CertificationMCDST CertificationMCST Certification
Industry Keywords
Automotive Industry ExperienceRemote Support ServicesCase Resolution ProcessesEscalation Methodology

Tech Stack

Tools & technologies
iOSLinuxSQLUnix

About the role

Key responsibilities & impact
  • Provides primary support to customers encountering problems using CDK products and solutions
  • Responds to customer product inquiries via telephone, email, or chat
  • Facilitates inquiries through systems to provide answers to common questions and problems
  • Resolves customer concerns involving installation, operation, maintenance, product application, or compatibility
  • Documents customer information and recurring technical issues
  • Receives inbound inquiries via phone, web chat, email, and online ticket
  • Creates case logs, records information, establishes resolution time, follows up on issues, and escalates complex issues
  • Assesses issues and establishes a course of action for timely resolution
  • Troubleshoots malfunctioning software applications and recommends corrective action
  • Directs and guides clients through resolution of technical issues
  • Submits requests for product changes and custom programming updates
  • Applies CDK case resolution processes, policies, and escalation methodology
  • Attends required training and stays current on internal processes and industry developments
  • Provides customer service and remote support services
  • Works in a team environment and assists team members
  • Provides ad hoc support and other assigned duties
  • Works in an environment with competing priorities

Requirements

What you’ll need
  • Associates/Bachelors strongly preferred
  • Proficient PC skills, specifically in Windows and IOS environments
  • Knowledge and familiarity with mobile devices (Smartphones/iPads)
  • Ability to document, track and monitor a problem/issue to a timely resolution
  • Problem solving ability
  • Strong negotiation skill
  • Strong verbal and written communication skills
  • Ability to prioritize duties
  • 1 year of PC desktop support or technical support experience with client contact
  • Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and mobile devices (Smartphones/iPads)
  • Experience using a ticketing system such as Clarify, Remedy, or Footprints
  • Knowledge of Unix / Linux / SQL
  • PC certifications (A+, MCDST or MCST)
  • Automotive industry experience
  • Bilingual French or Spanish
  • Legally authorized to work in the United States without the need for current or future employment-based visa sponsorship

Benefits

Comp & perks
  • Annual performance bonus
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement
  • Reasonable accommodations for employees with disabilities