Customer Success Manager

CDK Global

. Follow all CDK Global policies and procedures .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client services and account management within the automotive industry, leveraging strong communication and relationship-building skills to drive product adoption and client satisfaction. Proficient in utilizing CDK applications and tools like SalesForce to enhance dealership operations and support client needs.

Highest-signal resume keywords

Client Services ExperienceKnowledge of CDK ApplicationsSalesForce ProficiencyAutomotive Industry KnowledgeTraining and Development Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ServicesAccount ManagementSales ExperienceTraining DevelopmentDealership Operations KnowledgeSaaS ExperienceCX Platform ExperienceReport PreparationRisk AssessmentPerformance Metrics

Soft Skills

Strong Communication SkillsEmpathyTime ManagementTeam CollaborationProblem Solving

Tools & Technologies

SalesForceTotango

Certifications & Qualifications

High School DiplomaValid Driver’s License

Industry Keywords

Automotive IndustryB2B SalesDealership ManagementClient Retention StrategiesProduct Adoption

About the role

Key responsibilities & impact

Follow all CDK Global policies and procedures
Complete mandatory assigned compliance tasks and acknowledgements
Meet or exceed performance expectations
Travel up to 50% of the time and drive up to 25% of the time
Field questions and direct clients to appropriate support resources
Help customers define strategies around CDK solutions and maximize product adoption, utilization and value
Maintain relationships with dealership management and serve as a trusted advisor
Assess dealership risk factors and identify mitigation strategies
Prepare client-specific reports and presentations to educate clients and drive organizational growth
Identify training needs and create plans for dealership staff
Partner with Sales to grow CDK business with clients
Identify and implement strategies for retaining at-risk clients
Develop productive working relationships with Senior Customer Success Managers and assist them when needed
Seek and listen to feedback and recognize peers
Use Totango to document value-added conversations and engagements with dealer partners

Requirements

What you’ll need

Highschool Diploma
Valid Driver’s License/travel documents(if applicable)
Minimum 4 years of client services, marketing or sales experience; B2B or outside sales or account management in a similar industry
Ability to work and influence across all levels of the dealership
Knowledge of CDK applications and familiarity with automotive industry
In-depth knowledge of variable dealership operations or experience training dealer staff on software applications and process
Experience with SalesForce
Ability to handle high-stress interactions and de-escalate appropriately using empathy
Strong oral and written communication skills
Ability to work as a team member with limited supervision
Time management and ability to complete tasks to definite deadlines
Ability to travel to client site
BA/BS preferred
3+ years of automotive experience preferred
Familiarity with CDK's organizational structure, solutions, implementation and service models
SaaS experience preferred but not required
Experience using a CX platform
Some automotive knowledge, including dealership areas and dealer workflows
Legally authorized to work in the United States without current or future employment-based visa sponsorship

Benefits

Comp & perks

Annual performance bonus
Medical benefits
Dental benefits
Vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
Reasonable accommodations for employees with disabilities, where applicable