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Director, Field Business Process Consulting
CDK Global. Lead a high-performing team of consulting professionals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in consulting and professional services, with a strong focus on revenue growth, operational performance, and customer outcomes. Proven ability to build high-performing teams and manage complex customer relationships while translating strategic priorities into measurable execution.
Highest-signal resume keywords
10+ Years Leadership ExperienceStrong Financial AcumenConsulting Delivery ModelsPeople Leadership ExperienceAutomotive Retail Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue ManagementOperational KPIsPerformance MetricsChange ManagementStrategic Planning
Soft Skills
Communication SkillsNegotiation SkillsExecutive PresenceCoaching SkillsCollaboration Skills
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
ConsultingProfessional ServicesAutomotive RetailSaaSTechnology
About the role
Key responsibilities & impact- Lead a high-performing team of consulting professionals
- Drive Consulting revenue growth, operational performance, customer outcomes, and associate development
- Own and drive performance against revenue, margin, productivity, and operational targets
- Monitor business performance, capacity, utilization, pipeline, and delivery forecasts
- Identify risks and opportunities and develop actionable plans
- Partner with Finance, Sales, Professional Services, Product, and other CDK organizations
- Expand Consulting revenue through new services, customer relationships, and cross-functional initiatives
- Ensure consistent, high-quality consulting delivery across customers and engagements
- Establish accountability for customer outcomes, delivery excellence, and measurable business impact
- Build trusted relationships with key customers and executive stakeholders
- Support leaders and consultants with complex customer engagements and escalations
- Lead, coach, and develop Consulting managers and professionals
- Build a culture of accountability, collaboration, continuous improvement, and high performance
- Develop future leaders and succession and career-development opportunities
- Attract, retain, and develop high-performing consulting talent
- Identify and develop new Consulting opportunities with Sales and other CDK teams
- Evolve Consulting offerings based on customer needs, market trends, and strategic priorities
- Support development, launch, and scaling of new consulting services and recurring-revenue opportunities
- Translate strategic priorities into operating plans and measurable execution
- Manage billable productivity, resource utilization, capacity, scheduling, and delivery
- Use data and performance metrics to improve business results
- Establish consistent operating rhythms
- Evaluate processes and improve efficiency, scalability, and consultant and customer experience
Requirements
What you’ll need- 10+ years of progressive leadership experience in consulting, professional services, automotive retail, SaaS, technology, or a related industry
- Bachelor's degree or equivalent experience
- 6+ years of people leadership experience
- Demonstrated experience leading managers and geographically dispersed professional teams
- Strong financial and business acumen with experience managing revenue, profitability, productivity, and operational KPIs
- Proven ability to build high-performing teams and develop leaders
- Demonstrated success managing complex customer relationships and executive-level stakeholders
- Strong understanding of consulting and professional-services delivery models
- Experience partnering with Sales to develop opportunities and grow customer relationships
- Ability to translate strategy into execution and measurable business outcomes
- Strong communication, presentation, negotiation, and executive-presence skills
- Automotive retail and/or dealership operations experience (preferred)
- Automotive Consulting experience (preferred)
- Experience with change management or transformation (preferred)
- Experience being a leader of leaders (preferred)
- Must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship
Benefits
Comp & perks- Annual performance bonus
- Medical benefits
- Dental benefits
- Vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement