Lead Professional Services Consultant, Business Performance Assessment

CDK Global

. Lead the BPA practice’s most complex, strategic, high-visibility, enterprise, and multi-store assessments across Accounting, Fixed Operations, Variable Operations, and F&I .

Posted 11/9/2026full-timeUnited StatesSenior💰 $117,000 - $136,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expert-level knowledge in dealership operations, financial analysis, and business transformation, with a strong ability to lead complex assessments and influence senior executives. Proficient in developing strategic recommendations and implementing AI-enabled delivery practices to enhance operational efficiency.

Highest-signal resume keywords

Dealership Operational KnowledgeFinancial Data InterpretationExecutive Advisory EngagementsConsultative Discovery SkillsCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business TransformationKPI FrameworksAssessment FrameworksROI NarrativesSolution DevelopmentWorkflow AutomationAI-Enabled Delivery PracticesNegotiation SkillsComplex Sales StrategiesPerformance Metrics

Soft Skills

Exceptional CommunicationInfluencing SkillsCritical ThinkingStakeholder ManagementCoaching and Mentoring

Tools & Technologies

CDK PlatformsConsulting MethodologiesBusiness Intelligence ToolsAnalytics SolutionsOperational Standards

Certifications & Qualifications

Bachelor’s Degree in BusinessAdvanced Degree or Relevant Professional Certification

Industry Keywords

Retail Automotive Dealership OperationsAutomotive ConsultingMulti-Store AssessmentsValue RealizationCustomer Value Programs

About the role

Key responsibilities & impact

Lead the BPA practice’s most complex, strategic, high-visibility, enterprise, and multi-store assessments across Accounting, Fixed Operations, Variable Operations, and F&I
Advise Dealer Principals, ownership groups, senior dealership executives, and internal leaders on performance, financial impact, process maturity, technology utilization, and transformation priorities
Synthesize operational, financial, workflow, customer, and solution-utilization data into an enterprise-level point of view, quantified business case, and sequenced roadmap
Determine highest-value opportunities and strategic trade-offs, including direct customer implementation versus integrated CDK or Consulting support
Lead executive readouts and decision discussions securing alignment, customer commitment, accountable owners, investment decisions, and value-realization actions
Shape and qualify significant customer opportunities by connecting complex business challenges to integrated CDK capabilities with Sales and senior business leaders
Serve as escalation point and subject-matter expert for ambiguous assessments, difficult customer situations, high-stakes recommendations, and barriers to value realization
Define and improve BPA methodologies, tools, templates, KPI frameworks, quality standards, AI-enabled delivery practices, and value-realization measures
Provide functional leadership, coaching, calibration, and quality review for Business Process Consultants and Senior Business Process Consultants without direct reports
Lead cross-functional alignment with Sales, Customer Success, Professional Services, Product, and Support
Identify patterns across customers and markets and translate them into recommendations for solution strategy, service offerings, enablement, and scalable delivery
Represent the BPA practice in internal leadership discussions and selected customer or industry forums
Independently manage strategic priorities, concurrent executive engagements, travel, and deliverables while modeling operational discipline

Requirements

What you’ll need

Typically 10 or more years of experience in retail automotive dealership operations, automotive consulting, business transformation, or a related field
Expert-level dealership operational knowledge across multiple functions, integrating Accounting, Fixed Operations, Variable Operations, and F&I perspectives
Demonstrated success leading high-impact, enterprise, multi-store, or complex assessments and executive advisory engagements
Advanced ability to interpret financial and operational data, quantify business impact, and build strategic recommendations, ROI narratives, and sequenced transformation roadmaps
Executive presence and ability to influence dealership ownership, senior customer leaders, and internal executives without formal authority
Expert consultative discovery, facilitation, critical thinking, opportunity shaping, negotiation, and solution-development skills
Ability to establish standards, improve methodologies, coach experienced professionals, and lead through influence as an individual contributor
Ability to resolve ambiguity and guide decisions in complex or escalated situations
Ability to recognize patterns across engagements and translate them into scalable service, solution, or operating-model improvements
Ability to set standards for responsible AI-enabled delivery and determine where human expertise and judgment are required
Exceptional written and verbal communication, cross-functional leadership, and stakeholder-management skills
Willingness and ability to travel if needed
Valid driver’s license and ability to rent and safely operate a vehicle
Valid passport for travel within North America and the Caribbean, as required
Preferred: leadership experience within a dealership group, automotive technology company, or consulting practice
Preferred: experience designing assessment frameworks, consulting methodologies, KPI models, customer value programs, or value-realization governance
Preferred: experience with CDK or comparable dealership platforms across multiple operational functions
Preferred: experience shaping complex sales opportunities, executive business cases, and cross-functional solution strategies
Preferred: Bachelor’s degree in Business, Accounting, Finance, Operations, Automotive Management, or a related field; advanced degree or relevant professional certification is a plus
Preferred: experience presenting to executive audiences and representing an organization in customer or industry settings
Preferred: experience establishing responsible, scalable uses of AI, analytics, workflow automation, or business intelligence in consulting delivery
Must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship

Benefits

Comp & perks

Annual performance bonus
Medical benefits
Dental benefits
Vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement