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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing strategic OEM programs, including client relationship management, financial modeling, and cross-functional team coordination. Proficient in navigating complex business environments and ensuring compliance with technical requirements.
Highest-signal resume keywords
OEM Program ManagementClient Relationship ManagementFinancial ModelingCross-Functional CoordinationAutomotive Retail Solutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software Project ManagementProgram ManagementAnalytical SkillsScenario ModelingChange Request Development
Soft Skills
Strong Communication SkillsPresentation SkillsOrganizational SkillsAdaptabilityProblem-Solving
Tools & Technologies
MS WordMS ExcelMS ProjectVisioCDK Applications
Certifications & Qualifications
PMP CertificationIndustry Certification
Industry Keywords
Automotive Retail SolutionsOEM Business OpportunitiesClient Technical RequirementsDealer Retail ProgramsProgram Service-Level Processes
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Develop, retain, and grow a strategic CDK OEM program
- Oversee OEM account initiatives and resources needed to achieve strategic business goals
- Lead and provide high-level oversight to matrixed internal teams across customer support, billing, product and technology, and operations
- Manage business relationships and program service delivery tied to statements of work
- Organize and run quarterly business updates, weekly program update meetings, and ad hoc client-facing engagements
- Collaborate on program financial modeling, project-based projections, and monthly/annual financial deliverables
- Facilitate presentation, communication, and approval of OEM program invoices
- Serve as an escalation point for program inquiries involving enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting
- Negotiate project resources, deliverables, and costs
- Identify new OEM business opportunities and facilitate executive-level engagements
- Compile forecasting, planning, modeling, and invoice presentations with finance teams
- Coordinate buy-sells, conversions, terminations, and related change administration
- Develop, implement, and maintain program service-level processes
- Partner with product and technology teams on feature development, prioritization, and defect fixes
- Manage new statements of work and change request development, approvals, and execution
- Ensure compliance with client technical requirements
- Collaborate on training for installations and ongoing support
- Support pilots, launches, pricing, dealer adoption, communications, implementations, and ongoing support
- Provide program dashboards showing status and performance
Requirements
What you’ll need- 5-10 years software project, program, and/or engagement management
- 5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverables
- Expert in automotive retail solutions and workflows
- Hands on ability to navigate complex business environments to resolve customer requests and requirements
- Strong communication, presentation, and organization skills
- Excellent analytical skills including the ability to model scenarios and manage to financials
- Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity
- Ability to anticipate and adapt to changing conditions, risks and opportunities
- Expert with MS Word, MS Excel, MS Project and Visio
- Experience working with Auto Manufacturer dealer retail programs preferred
- Knowledgeable on CDK applications preferred
- PMP or other industry certification a plus
- Bachelor’s or equivalent experience
- Must be local to New Jersey, Philadelphia, or Connecticut
- Must be able to travel 50% within the territory
- Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship
Benefits
Comp & perks- Yearly bonus
- Medical benefits
- Dental benefits
- Vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement