Senior Customer Operations Program Manager

CDK Global

. Support the planning and coordination of projects from initiation to completion .

Posted 9/29/2026full-timeRemote • United StatesSenior💰 $90,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management methodologies such as Agile and Waterfall, with a strong ability to analyze data for informed decision-making. Proficient in resource allocation, risk management, and fostering collaboration across teams to achieve program objectives.

Highest-signal resume keywords

PMP CertificationProject Management MethodologiesMicrosoft Office Suite ProficiencyAgile Methodologies Familiarity3-5 Years Project Management Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementData AnalysisRisk ManagementProcess ImprovementPerformance Metrics Tracking

Soft Skills

Excellent Communication SkillsInterpersonal SkillsLeadership SkillsOrganizational SkillsDetail-Oriented

Tools & Technologies

MS ProjectJiraTrello

Certifications & Qualifications

PMP Certification

Industry Keywords

Program ManagementProject CoordinationStakeholder ManagementROI ImprovementTeam Collaboration

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Support the planning and coordination of projects from initiation to completion
Support the definition of project goals, deliverables, and timelines
Assist in developing and implementing program strategies aligned with organizational objectives
Track project progress, maintain schedules, and report status to the team
Organize project meetings and document minutes, action items, and follow-ups
Collaborate with team members to ensure effective communication and workflow
Collaborate with key Program Managers to ensure program objectives are met
Collaborate with Product Engineering, Marketing, Sales, and other teams to align program objectives with business goals
Maintain alignment between program goals and organizational strategy through communication and relationship management
Foster working relationships with internal and external partners
Identify cost-reduction, efficiency, and ROI improvement opportunities
Allocate resources, manage team assignments and workloads, and optimize performance
Identify risks, develop mitigation strategies, and resolve issues affecting program success
Monitor program progress and performance and make data-driven decisions
Identify process gaps and drive process-improvement initiatives
Standardize program management practices to improve communication, transparency, and reporting
Report to senior management on program status, achievements, risks, and key decisions
Track and report project performance metrics and analyze data for continuous improvement
Assist with post-program reviews and lessons-learned sessions

Requirements

What you’ll need

PMP or other relevant certification is a plus
Strong knowledge of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., MS Project, Jira, Trello)
Excellent communication, interpersonal, and leadership skills
Ability to analyze complex data and make informed decisions
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Basic understanding of project management principles is a plus
Ability to work well in a team-oriented environment
Eagerness to learn and take on new challenges
Detail-oriented with the ability to manage multiple priorities
Eagerness to learn and grow within a program management career
Familiarity with Agile methodologies is a plus
Bachelor’s degree in Business, Program Management, or a related field
3-5 years of experience in program or project management, with a proven track record of successfully delivering projects
Must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship

Benefits

Comp & perks

Annual performance bonus
Medical benefits
Dental benefits
Vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement