Senior Professional Services Consultant, Business Performance Assessment

CDK Global

. Lead complex, multi-department Business Performance Assessments with Dealer Principals, General Managers, Controllers, and department leaders .

Posted 11/9/2026full-timeUnited StatesSenior💰 $92,000 - $106,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in retail automotive dealership operations, with a strong focus on Accounting, Fixed Operations, Variable Operations, and F&I. Capable of leading complex business performance assessments, quantifying ROI, and facilitating executive-level communications to drive measurable improvements.

Highest-signal resume keywords

Business Performance AssessmentDealership Operational ExpertiseConsultative DiscoveryExecutive Presentation SkillsAI-Enabled Tools Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AnalysisKPI EvaluationProcess ImprovementOperational ControlsPerformance ImprovementWorkflow AutomationBusiness IntelligenceSolution UtilizationCustomer Commitment DevelopmentComplex Engagement Management

Soft Skills

Relationship ManagementInfluenceCoachingCross-Functional CollaborationDocumentation

Tools & Technologies

CDKAI-Enabled ToolsBusiness Intelligence PlatformsWorkflow Automation Tools

Industry Keywords

Retail Automotive DealershipAutomotive ConsultingF&IFixed OperationsVariable OperationsConsultative SalesPerformance MetricsOperational BaselinesStakeholder AlignmentCustomer Success

About the role

Key responsibilities & impact

Lead complex, multi-department Business Performance Assessments with Dealer Principals, General Managers, Controllers, and department leaders
Diagnose root causes across Accounting, Fixed Operations, Variable Operations, and F&I by evaluating KPIs, financial drivers, workflows, controls, system utilization, and business practices
Establish performance baselines and quantify the operational and financial impact and return on investment of proposed improvements
Develop integrated, prioritized recommendations distinguishing customer-led actions from opportunities requiring additional Consulting or CDK support
Facilitate executive-level readouts communicating findings, risks, opportunities, expected value, customer decisions, commitments, owners, and next steps
Gain customer commitment to action and coordinate follow-through from assessment to implementation and measurable value realization
Identify and qualify strategic customer opportunities through consultative discovery and collaborate with Sales, Customer Success, Professional Services, Product, and Support
Manage stakeholder alignment, expectations, documentation, action plans, and follow-up across concurrent engagements
Use AI-enabled and emerging tools to improve assessment quality, insight generation, documentation, and delivery speed with human judgment and validation
Recognize patterns across engagements and provide feedback to strengthen assessment methods, solution positioning, and customer value realization
Coach Business Process Consultants through peer review, joint engagements, and practical guidance; no direct reports
Independently manage a portfolio of concurrent engagements, priorities, travel, and deliverables in accordance with team standards

Requirements

What you’ll need

Typically 7 or more years of experience in retail automotive dealership operations, automotive consulting, business process improvement, or a related field
Broad dealership operational expertise across multiple functions, with depth in Accounting, Fixed Operations, Variable Operations, and/or F&I
Demonstrated success leading complex assessments and translating operational and financial analysis into measurable improvement recommendations
Strong understanding of dealership KPIs, financial drivers, operational controls, process dependencies, and solution utilization
Advanced consultative discovery, executive presentation, facilitation, influence, and relationship-management skills
Ability to quantify business impact, develop a compelling ROI, gain customer commitment, and connect customer challenges to relevant solutions
Ability to navigate ambiguity, prioritize competing opportunities, and independently manage complex customer engagements
Demonstrated ability to coach peers and raise the quality and consistency of team deliverables without formal authority
Strong written communication, documentation, organization, learning agility, and cross-functional collaboration skills
Ability to use AI-enabled tools responsibly to improve the quality and scalability of professional services delivery
Willingness and ability to travel if needed
Valid driver’s license and ability to rent and safely operate a vehicle
Valid passport for travel within North America and the Caribbean, as required
Preferred: experience in dealership management or a senior functional leadership role
Preferred: prior automotive consulting, performance improvement, process mapping, or financial analysis experience
Preferred: experience with CDK or comparable dealership technology and solution adoption across multiple departments
Preferred: experience partnering with Sales to develop, qualify, and advance complex opportunities
Preferred: bachelor’s degree in Business, Accounting, Finance, Operations, Automotive Management, or a related field, or equivalent practical experience
Preferred: experience with analytics, workflow automation, AI-enabled tools, or business intelligence platforms
Must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship

Benefits

Comp & perks

Annual bonus
Medical benefits
Dental benefits
Vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement