Client Solutions & Support Coordinator

CDP Community

. Review client support requests throughout the support ticket lifecycle .

Posted 10/8/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical troubleshooting skills and excellent customer service abilities while effectively managing client relationships and expectations. Capable of creating accessible documentation and implementing process improvements to enhance service efficiency.

Highest-signal resume keywords

Technical Troubleshooting SkillsCustomer Service SkillsClear CommunicationProcess Improvement ImplementationDocumentation Creation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsFlexibilityAdaptabilityCollaborationProblem-Solving

Tools & Technologies

RevolutionCRM

Industry Keywords

Service Level AgreementsSupport Ticket LifecycleKnowledge BaseClient RelationshipsCross-Functional Teams

About the role

Key responsibilities & impact

Review client support requests throughout the support ticket lifecycle
Determine issues across multiple technical platforms, including RevolutionCRM
Provide recommendations and solutions for prompt and thorough resolution
Cultivate collaborative client relationships and manage client expectations
Ensure adherence to Service Level Agreements (SLAs)
Participate in weekly ticket prioritization and review meetings
Document common support issues and resolutions in the company-wide knowledge base
Research existing material and create cohesive, accessible documentation for clients and internal teams
Participate in internal stakeholder and external client meetings
Escalate potential issues in a timely manner
Suggest and implement process improvements to enhance service efficiency
Perform other duties assigned by the Manager and/or Director

Requirements

What you’ll need

Excellent customer service and support skills
Clear and professional communication with clients and internal partners, including under pressure or in evolving situations
Flexibility and adaptability to changing priorities and projects
Ability to independently and collaboratively tackle general issues, identify effective solutions, and provide feedback on business requirements
Strong technical troubleshooting skills
Ability to explain and resolve issues for clients
Highly developed interpersonal skills and professional demeanor
Excellent verbal and written communication skills for translating technical concepts to non-technical audiences
Proven success in dynamic, fast-paced environments
Ability to manage multiple tasks and collaborate with cross-functional teams
Bachelor’s Degree or equivalent work experience preferred
Recent graduates are encouraged to apply

Benefits

Comp & perks

Professional development support
Equal employment opportunity
Reasonable accommodations for applicants with disabilities