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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in client management and communication, with a strong emphasis on bilingual support in English and Spanish. Capable of conducting anthropometric measurements and providing education on breastfeeding and WIC program resources.
Highest-signal resume keywords
Fluency In English And SpanishClient Management Systems ExperienceIntensive Breastfeeding Education TrainingProficiency In MS Word, Excel, Access, Outlook, SharePointFamiliarity With The WIC Program
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Anthropometric MeasurementsClient Information EntryEBT Card InstructionProgram Consent ReviewBreastfeeding Education
Soft Skills
CommunicationClient SchedulingTranslation
Tools & Technologies
IWICMS WordMS ExcelMS AccessMS OutlookSharePointInternet
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
WIC ProgramClient ManagementOffice EnvironmentClinic EnvironmentBilingual Staff
About the role
Key responsibilities & impact- Verify participant eligibility
- Review program consent with clients
- Enter program intake, client information, breastfeeding contacts, and referrals into IWIC
- Instruct clients on using the EBT card, shopping list, and IWIC app
- Obtain and document anthropometric measurements using length/height boards, scales, head circumference tapes, and non-invasive hemoglobin monitors
- Manage client schedules and communications via telephone, voicemail, in person, email, text, and virtual channels
- Provide translation for WIC staff and clients as a bilingual staff member
- Complete intensive breastfeeding education training during the first year of employment
- Work primarily at Howard, with floating assignments to Albany Park, Diversey, and Irving Park
Requirements
What you’ll need- Fluency in English and Spanish required
- High School Diploma or GED
- 1–3 years' experience in an office, clinic, or similar workplace environment
- Ability to complete intensive breastfeeding education training during the first year of employment
- Proficiency in MS Word, Excel, Access, Outlook, SharePoint, and Internet
- Some Saturdays required, at least 1 per year
- Ability to work up to five days per week
- 2-year associate's degree or vocational training preferred
- Experience with children preferred
- Familiarity with the WIC program is a plus
- Experience with client management systems is a plus
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401K
- Generous PTO
- Professional growth opportunities
- Meaningful community-focused work
- Reasonable accommodations available upon request