Customer Service Representative

Cellular Sales

. Answer and make phone calls to support Cellular Sales customers .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve concerns efficiently while maintaining professionalism. Proficient in using various computer applications and software to support customer interactions and documentation.

Highest-signal resume keywords

Customer Service ExperienceProficiency In SalesforceProficiency In Microsoft OfficeActive Listening SkillsConflict Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical ProceduresFile ManagementRecord ManagementOffice ProceduresProblem SensitivityDeductive ReasoningAdministrative ActivitiesTime ManagementService OrientationSocial Perceptiveness

Soft Skills

CoordinationActive LearningNegotiationMonitoring

Tools & Technologies

SalesforceRingCentralMicrosoft Office

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Customer RelationsVirtual TrainingDepartment StandardsFollow-Up Guidelines

About the role

Key responsibilities & impact

Answer and make phone calls to support Cellular Sales customers
Provide information about company policies
Research customer issues and submit requests on customers’ behalf
Provide multi-level support to retail sales representatives, market leadership and Customer Relations leadership
Accept, resolve and escalate internal and external customer concerns
Document customer concerns and interactions according to department standards
Manage follow-up contacts with multiple parties to resolve concerns efficiently
Use internal systems to access and research customer accounts and history
Evaluate customer concerns and determine reasonable resolutions using department guidelines
Refer unresolved customer grievances to Verizon Wireless for further investigation
Support Customer Relations teammates by shadowing and assisting with questions
Manage time and tasks to meet department follow-up guidelines
Complete virtual training

Requirements

What you’ll need

High School diploma or equivalent required
Strong proficiency in various computer applications and software required
Previous experience in customer service preferred
Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred
Knowledge of clerical procedures, systems, file and record management, form design, office procedures and terminology
Knowledge of English language structure, content, spelling, composition and grammar
Ability to use active listening, service orientation, coordination, time management, social perceptiveness, monitoring, active learning, conflict resolution and negotiation
Ability to deal professionally with unpleasant, angry, or discourteous individuals
Deductive reasoning and problem sensitivity
Ability to update and use relevant knowledge and learn new systems
Ability to organize, plan and prioritize work
Ability to perform administrative activities
High level of exactness and accuracy
Ability to work the stated department schedule and complete four weeks of virtual training Monday through Friday, 10:00 a.m. to 5:00 p.m.

Benefits

Comp & perks

Bonus opportunity
Health, Vision, and Dental Insurance
401k matching
Health and Wellness Program
Discount on Verizon services
Employee Assistance Program
Work from home with company-provided equipment
Virtual training