Helpdesk Administrator

Celtic Bank

. Provide first-level technical support to employees across the organization .

Posted 9/18/2026full-timeSalt Lake City • Utah • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing first-level technical support, troubleshooting hardware and software issues, and managing user accounts through tools like Okta and Active Directory. Proficient in maintaining documentation and understanding information security risks while delivering professional assistance in a corporate environment.

Highest-signal resume keywords

Technical SupportTroubleshootingOkta User AuthenticationActive Directory ManagementWindows 11 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingComputer ImagingPatching PracticesUser Account ManagementDevice ManagementWindows 11AndroidIOSPrinter Management

Soft Skills

Analytical SkillsProblem-SolvingInterpersonal SkillsCommunication SkillsTask Management

Tools & Technologies

OktaActive DirectoryIntune Company PortalBigFixTanium

Industry Keywords

Information SecurityCorporate EnvironmentHelp DeskTechnical Support RoleUser Access Hygiene

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Provide first-level technical support to employees across the organization
Provide timely and professional assistance for hardware, software, and network-related issues
Troubleshoot and resolve incidents involving workstations, mobile devices, printers, and peripheral equipment
Identify, document, and escalate potential security risks according to departmental procedures
Perform computer imaging and deployment, including operating system installation, configuration, and setup
Support user account lifecycle activities using Okta, Active Directory, and Intune Company Portal
Provide technical support for Windows 11, Android, and iOS devices
Assist with patching and device management activities through BigFix
Maintain accurate documentation of support activities, procedures, and system configurations
Work independently and collaboratively within the IT department

Requirements

What you’ll need

Prior experience in a help desk or technical support role within a corporate environment
Understanding of general information security risks, including patching practices, secure configurations, and user access hygiene
Strong analytical, problem-solving, and troubleshooting abilities
Effective interpersonal and communication skills, with the ability to provide clear and professional support to end users
Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment
Working knowledge of Okta, including user authentication, MFA support, and application access
Working knowledge of Active Directory, including account administration and group membership management
Working knowledge of Intune Company Portal, including device enrollment and application deployment
Working knowledge of Windows 11 operating system
Working knowledge of Android and iOS mobile platforms
Working knowledge of printers and multifunction office devices
Working knowledge of Tanium or similar patch management tools
Must be able to read, write and understand fluent English

Benefits

Comp & perks

Medical, dental, vision
401(k) with employer match
Life and long-term disability coverage
HSA and FSA plans
Holidays and paid time off requests
Robust wellness program, including catered meals three times a week, lunch and learns, and onsite gym!