Bilingual Customer Service Representative, French/English

Centah Inc.

. Answer incoming calls and respond to customer requests .

Posted 10/8/2026full-timeFort Lauderdale • Florida • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills with a strong focus on communication, accuracy, and adherence to quality standards. Proficient in managing high call volumes while maintaining efficiency and accuracy in documentation.

Highest-signal resume keywords

Fluent In English And Standard FrenchExceptional Customer ServiceCall Center ExperienceData AccuracyQuality Assurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing 25 Words Per MinuteCall Disposition CodingCRM UpdatesCall ProcessingMultitasking

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationAdaptabilityProblem-Solving

Certifications & Qualifications

High School Graduate Or G.E.D.

Industry Keywords

Inbound Call CenterOutbound Call CenterCustomer RequestsQuality ResultsAttendance Record

About the role

Key responsibilities & impact

Answer incoming calls and respond to customer requests
Work effectively in a fast-paced environment
Book appointments for members with a high degree of data accuracy
Maintain excellent written and verbal communication
Identify and escalate issues to supervisors
Adapt to fast-changing customer guidelines
Explain procedures, answer questions, and provide information to clients
Maintain and improve quality results by adhering to standards and guidelines

Requirements

What you’ll need

High school graduate or G.E.D.
Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
Excellent oral and written communication skills
Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
Ability to type at least 25 words per minute is preferred
Experience in providing exceptional customer service and maintaining established quality requirements
Must be able to pass a background check
Must be fluent (speaking/reading/writing) in both English and in Standard French (Standard French only, not French Creole)
Average Talk Time: Less than 4 minutes per call while resolving customer issues
Call Conversion Ratio: Require a 60%+ lead to call ratio
Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner
Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences
QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly
Average Hold Time: Must have maintained average hold times of less than 60 seconds per call
Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, notes and escalations
Adherence to scheduled breaks and lunches: two 15-minute breaks and one 30-minute lunch
Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates

Benefits

Comp & perks

Opportunity to continue working from home in our post-pandemic workplace
Eligible for Medical, Dental, and Vision after 60 days of continuous employment
$15,000 Life Insurance (Company Paid)
401K plan eligibility after 1 year of service w/company match of up to 4%
Paid Time Off - Earn 10 days per year after 90-day probationary period
$200 Monthly Incentive Bonus Plan
Weekly/monthly gift card drawings/contests for meeting goals
Career learning and development programs
Casual dress code