Client Services Coordinator, Bilingual

Centah Inc.

. Intake and manage service requests submitted by system users.

Posted 10/6/2026full-timeToronto • CanadaJuniorMid-Level💰 CA$55,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on technical environments, bilingual fluency in French and English, and proficiency in Microsoft Office Suite or Google Workspace. Capable of managing service requests, onboarding users, and contributing to business process improvements while maintaining high-quality standards.

Highest-signal resume keywords

Customer Service ExperienceBilingual Fluency in French and EnglishProficiency in Microsoft Office SuiteAnalytical ThinkingStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process DocumentationUser Account ManagementOnboarding ActivitiesService Level Agreements (SLAs)Concierge Administrative Support

Soft Skills

Proactive ApproachAnalytical ThinkingCollaborationSense of UrgencyCommitment to Quality

Tools & Technologies

Microsoft Office SuiteGoogle Workspace

Industry Keywords

Technical EnvironmentCross-Functional RoleProcess ImprovementStakeholder CommunicationOperational Optimization

About the role

Key responsibilities & impact

Intake and manage service requests submitted by system users.
Provide concierge administrative support.
Execute onboarding activities and deliver training for systems users.
Develop business process documentation.
Contribute to department optimization and business process improvement initiatives.
Assist with user account management activities, including onboarding and offboarding of employees.
Contribute to maintaining SLAs at 95%.
Execute back-up Contact Centre Agent responsibilities, as required.
Update and configure different systems and keep stakeholders informed so they can complete their processes.
Suggest ways to improve operations.

Requirements

What you’ll need

2+ years of customer service experience, ideally in a technical environment involving multiple systems.
Bilingual fluency in French and English is required.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Docs, Sheets, Slides).
A proactive and persistent approach to challenges, with the drive to help the company achieve its goals.
Ability to address issues with a sense of urgency and prioritize tasks effectively.
Dedication to producing high-quality work that aligns with the organization's standards.
Capacity for analytical thinking, sound judgment, and the ability to make decisions considering various levels of risk and complexity.
A commitment to delivering exceptional service to both internal and external clients.
Strong communication skills; able to speak with a variety of stakeholders with confidence, adjusting message and delivery to meet the relevant audience.
Possesses a highly collaborative working style and demonstrated experience excelling in a cross-functional role.
Positively contribute to our company culture: embrace and embody our core values, promote a culture of inclusivity and belonging and celebrate wins together.

Benefits

Comp & perks

An award-winning culture with a collaborative & inclusive team.
Competitive pay and performance-based bonus
Annual Bonus: 20%
Committed to flexible work arrangements, offering hybrid workplace options.
Comprehensive medical, dental and vision coverage + Lifestyle Account.
RRSP Matching and Parental Leave Top UP Program.
In office massage, meditation & workout sessions.
Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.
Career learning and development programs.