Customer Service Representative

Centah Inc.

. Answer incoming calls and respond to customer requests .

Posted 10/8/2026full-timeFort Lauderdale • Florida • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills with a focus on maintaining high-quality standards and accuracy in call processing. Proficient in multitasking and effective communication in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceExcellent Oral And Written CommunicationCall Processing AccuracyMultitasking AbilityQuality Assurance Scores

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AccuracyTyping Speed Of 25 Words Per MinuteCall Disposition CodingCall HandlingLead To Call RatioAverage Talk Time ManagementAverage Hold Time ManagementCall Volume Processing

Soft Skills

Effective CommunicationAdaptabilityProblem-Solving

Tools & Technologies

CRM Software

Certifications & Qualifications

High School Graduate Or G.E.D.

Industry Keywords

Inbound Call CenterOutbound Call CenterRetail EnvironmentQuality StandardsCustomer Guidelines

About the role

Key responsibilities & impact

Answer incoming calls and respond to customer requests
Work effectively in a fast-paced environment
Book appointments for members with a high degree of data accuracy
Maintain excellent written and verbal communication
Identify and escalate issues to supervisors
Adapt to fast-changing customer guidelines
Inform clients by explaining procedures, answering questions, and providing information
Maintain and improve quality results by adhering to standards and guidelines

Requirements

What you’ll need

High school graduate or G.E.D.
Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
Excellent oral and written communication skills
Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
Ability to type at least 25 words per minute is preferred
Experience in providing exceptional customer service and maintaining established quality requirements
Must be able to pass a background check
Average Talk Time: Less than 4 minutes per call while resolving customer issues
Call Conversion Ratio: Require a 60%+ lead to call ratio
Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner
Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences
QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly
Average Hold Time: Must have maintained average hold times of less than 60 seconds per call
Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations
Adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch
Must demonstrate 99%+ accuracy in call processing and CRM updates

Benefits

Comp & perks

Opportunity to continue working from home in our post-pandemic workplace
Eligible for Medical, Dental, and Vision after 60 days of continuous employment
$15,000 Life Insurance (Company Paid)
401K plan eligibility after 1 year of service w/company match of up to 4%
Paid Time Off - Earn 10 days per year after 90-day probationary period
$200 Monthly Incentive Bonus Plan
Weekly/monthly gift card drawings/contests for meeting goals
Career learning and development programs
Casual dress code