Account Relations Manager II

Centene Corporation

. Act as a liaison with vendors and business partners to build strong, continuous relationships .

Posted 9/17/2026full-timeRemote • Missouri • United StatesJuniorMid-Level💰 $63,600 - $114,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong vendor relationship management and communication skills, with a focus on performance monitoring and process improvement. Proficient in utilizing call center metrics and data analysis tools to enhance vendor performance and compliance.

Highest-signal resume keywords

Vendor Relationship ManagementPerformance Data AnalysisCall Center Metrics KnowledgeCRM Systems ExperiencePower BI Dashboard Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance Data AnalysisRoot Cause AnalysisProcess ImprovementVendor Training FacilitationBusiness Requirement Assessment

Soft Skills

CommunicationProblem-SolvingCollaborationRelationship Building

Tools & Technologies

Dialer PlatformsCRM SystemsPower BIExcel

Industry Keywords

Vendor ManagementCall Center OperationsPerformance IndicatorsCompliance Standards

About the role

Key responsibilities & impact

Act as a liaison with vendors and business partners to build strong, continuous relationships
Understand business requirements, needs, and service expectations
Maintain complex vendor relationships and enhance vendor experience
Communicate with vendors to ensure member or provider satisfaction and performance
Assess key performance data to monitor productivity and program compliance
Build reports using performance data to identify process improvements
Liaise between internal departments and vendors to handle escalations such as claims
Facilitate new business and process implementations from launch through day-to-day interactions
Seek new business opportunities with vendors to support compliance with standards and requirements
Perform root cause analyses with vendors to identify business issues
Liaise with workforce management and training teams to schedule and support vendor training
Work with vendors on training, planned maintenance, and other services
Perform other duties as assigned
Comply with all policies and standards

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Bachelor's degree and 2–4 years of related experience, or equivalent experience acquired through applicable knowledge, duties, scope and skill
Knowledge of call center metrics and performance indicators preferred
Experience with dialer platforms, CRM systems, Power BI dashboards, and intermediate Excel preferred
Availability to work 8:00am–5:00pm CST, Monday–Friday

Benefits

Comp & perks

Competitive pay
Health insurance
401K plan
Stock purchase plan
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Benefits may be subject to program eligibility