Account Relations Manager II

Centene Corporation

. Act as a liaison with vendors and internal business partners to build continuous relationships and understand business requirements, needs, and service expectations .

Posted 9/28/2026full-timeRemote • United StatesJuniorMid-Level💰 $63,600 - $114,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor management, performance oversight, and process improvement, with a strong focus on building collaborative relationships and ensuring compliance. Capable of analyzing performance data to drive operational accountability and enhance vendor experiences.

Highest-signal resume keywords

Vendor ManagementPerformance OversightService Level ManagementBusiness Process Outsourcing (BPO)Root Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Data AnalysisProcess ImprovementOperational AccountabilityClaims ManagementTraining Facilitation

Soft Skills

CommunicationRelationship BuildingProblem Solving

Industry Keywords

Vendor RelationshipsBusiness RequirementsComplianceEscalation ManagementOutsourced Contact Center Management

About the role

Key responsibilities & impact

Act as a liaison with vendors and internal business partners to build continuous relationships and understand business requirements, needs, and service expectations
Work alongside vendor management team members to maintain complex vendor relationships and enhance vendor experience
Communicate with vendors to ensure member or provider satisfaction and performance
Assess key performance data to monitor and measure productivity and program compliance
Build reports using performance data to identify process improvement areas
Liaise between internal departments and vendors to handle escalations, such as claims
Facilitate new business and process implementations from initial launch through day-to-day interactions
Seek new business opportunities with vendors to create collaborative relationships supporting compliance
Perform root cause analyses with vendors to identify business issues and problems
Liaise with workforce management and training teams to schedule and support vendor training
Work directly with vendors on training, planned maintenance, and other services to educate them and provide product/service updates
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree and 2–4 years of related experience, or equivalent experience acquired through applicable knowledge, duties, scope and skill
Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future
Preferred experience managing outsourced contact center vendors or business process outsourcing (BPO) partners
Experience with performance oversight, service level management, and operational accountability
Approximately 10% travel
Ability to comply with all policies and standards

Benefits

Comp & perks

Health insurance
401K plan
Stock purchase plan
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation