Business Analyst II – Contact Center Operations

Centene Corporation

. Support business initiatives through data analysis, identification of implementation barriers, and user acceptance testing of new systems .

Posted 9/15/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $56,200 - $101,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis, user requirements gathering, and process improvement to support business initiatives. Proficient in utilizing reporting tools and Microsoft Excel for operational reporting and performance management.

Highest-signal resume keywords

Data AnalysisBusiness Process ImprovementStakeholder EngagementMicrosoft Excel ProficiencyProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisBusiness Process AnalysisUser Acceptance TestingImplementation PlanningReporting Tools

Soft Skills

Cross-Functional CollaborationProblem Solving

Tools & Technologies

Genesys CloudContact Center TechnologiesOutbound Dialer Operations

Industry Keywords

HealthcareOperational ReportsDepartmental PoliciesBest Practices

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Support business initiatives through data analysis, identification of implementation barriers, and user acceptance testing of new systems
Identify and analyze user requirements, procedures, and problems to improve existing processes
Perform detailed analysis on assigned projects, recommend potential business solutions, and assist with implementation
Identify ways to enhance performance management and operational reports related to new business implementation processes
Develop and incorporate organizational best practices into business applications
Assist with formulating and updating departmental policies and procedures
Perform other duties as assigned
Comply with all policies and standards

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Experience supporting Genesys Cloud, contact center technologies, outbound dialer operations, or large-scale platform implementations a plus
Experience leading business requirements gathering, process analysis, stakeholder engagement, and implementation planning across cross-functional teams strongly preferred
Proficiency with Microsoft Excel and reporting tools to support data analysis highly preferred
Bachelor’s degree in related field or equivalent experience
2–4 years of business process or data analysis experience, preferably in healthcare
Project management experience preferred

Benefits

Comp & perks

Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off
Paid holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Competitive pay
Additional forms of incentives may be included in total compensation