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Care Coordinator II
Centene Corporation. Support care management activities and assigned member teams .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong member engagement and outreach capabilities, ensuring effective communication and coordination of care activities with healthcare providers and community partners. Proficient in documenting care plans and maintaining compliance with state and regulatory requirements.
Highest-signal resume keywords
Member OutreachCare CoordinationDocumentation SkillsCompliance KnowledgeTelephone Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Care ManagementService AssessmentsMember Record MaintenanceReferral IdentificationEducation on Benefits
Soft Skills
Interpersonal CommunicationProblem-SolvingCustomer Service
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Continuity of CareHealthcare ProvidersCommunity-Based OrganizationsDisease ManagementRegulatory Compliance
About the role
Key responsibilities & impact- Support care management activities and assigned member teams
- Ensure services are delivered by healthcare providers and partners and support continuity of care and member satisfaction
- Conduct member outreach by telephone or home visits
- Document care/service plans and related activities
- Engage members to discuss care plans, next steps, resources, questions, concerns, recommended care, and ongoing education
- Coordinate care activities with healthcare and community providers, partners, members, and caregivers
- Support member and provider inquiries, requests, and concerns
- Communicate with care managers, practitioners, and others to facilitate member services
- Support service assessments and screenings and document member care needs
- Maintain member records and distribute documentation to providers as needed
- Identify needs and make referrals to Care Managers, community-based organizations, and Disease Managers
- Provide education about available benefits and resources
- Perform other duties as assigned and comply with all policies and standards
Requirements
What you’ll need- Applicants must reside in the state of Florida
- High School diploma or GED required
- 1–2 years of related experience required
- Ability to perform heavy telephone outreach to new members and providers
- Ability to work Monday–Friday, 8:00am–5:00pm or 8:30am–5:30pm
- Ability to work one Saturday or Sunday every 3 months
- Must complete the first 90 days of training in the closest Community Center/Welcome Room
- Compliance with state and regulatory requirements, contractual requirements, policies, and standards
- For Florida-Sunshine Health Plan, all interactions with members are done telephonically
Benefits
Comp & perks- Health insurance
- 401K plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules