Care Coordinator III

Centene Corporation

. Support the senior care management team and teams assigned to members .

Posted 9/17/2026full-timeIllinois • United StatesJuniorMid-Level💰 $20 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care management services, including member outreach, service assessments, and documentation of care needs. Proficient in coordinating care activities and maintaining compliance with state and regulatory requirements.

Highest-signal resume keywords

Care Management ServicesMember OutreachService AssessmentsDocumentation of Member RecordsTriage and Escalation of Requests

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service AssessmentsDocumentation of Care NeedsKnowledge of Care Management ServicesMember Outreach by Phone and Home VisitsTriage and Escalation of Complex Requests

Soft Skills

Communication with Care ManagersProblem-SolvingInterpersonal Skills

Certifications & Qualifications

Bachelor's Degree in Nursing or Related FieldHigh School Diploma or GED

Industry Keywords

Healthcare ProvidersContinuity of CareMember SatisfactionCommunity-Based OrganizationsRegulatory Requirements

About the role

Key responsibilities & impact

Support the senior care management team and teams assigned to members
Ensure healthcare providers and partners deliver services and continuity of care/member satisfaction is achieved
Serve as a liaison with care managers and providers to coordinate member care
Conduct member outreach by phone and home visits
Discuss care plans/service plans, next steps, resources, questions, concerns, and ongoing education with members
Coordinate care activities with healthcare and community providers, partners, members, and caregivers
Respond to member and provider inquiries, requests, and concerns
Develop knowledge of care management services and respond to complex or escalated issues
Communicate with care managers, practitioners, and others to facilitate member services
Perform service assessments/screening for members with complex needs and document care needs
Maintain member records in accordance with state and regulatory requirements and distribute records to providers as needed
Triage, adjust, and escalate complex requests to management
Follow contractual, regulatory, and organizational standards and policies
Identify needs and make referrals to Care Managers, community-based organizations, and Disease Managers
Provide education on benefits and available resources
Assist with training and development needs as needed
Perform other duties as assigned

Requirements

What you’ll need

Applicants must reside in Illinois, specifically one of the listed southern IL counties: Alexander, Bond, Clay, Clinton, Crawford, Edwards, Effingham, Fayette, Franklin, Gallatin, Hamilton, Hardin, Jackson, Jasper, Jefferson, Johnson, Lawrence, Madison, Marion, Massac, Monroe, Perry, Pope, Pulaski, Randolph, Richland, Saline, St. Clair, Union, Wabash, Washington, Wayne, Wayne City, White, Williamson
Bachelor's degree in nursing, social sciences, social work, or related human services/social services field for the Illinois YouthCare plan
One (1) year of supervised clinical experience in a human-services field for the Illinois YouthCare plan
High School diploma or GED
2–4 years of related experience
Must be available Monday–Friday, 8am–5pm Central Time
Ability to perform member outreach by phone and home visits
Knowledge of care management services
Ability to perform service assessments/screening and document member care needs
Ability to document and maintain member records according to state and regulatory requirements
Ability to triage, adjust, and escalate complex requests
Ability to identify needs and make referrals to Care Managers, community-based organizations, and Disease Managers

Benefits

Comp & perks

Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off
Holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Competitive pay
Additional forms of incentives may be included in total compensation