Care Engagement Specialist

Centene Corporation

. Make outbound or receive inbound calls from members to schedule doctor appointments .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member engagement and customer service within a call center environment, with a focus on scheduling appointments, educating members on services, and overcoming barriers to access. Proficient in analyzing call data to improve outreach strategies and enhance member benefits.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsSales ExperienceBilingual in Spanish and EnglishHealth Needs Screening

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingHealth Needs ScreeningPayment ProcessingData AnalysisQuality Improvement

Soft Skills

Communication SkillsProblem-SolvingInterpersonal Skills

Industry Keywords

Member ServicesProvider ServicesEmergency Department UtilizationBenefit EligibilityHigh Pressure Sales Environment

About the role

Key responsibilities & impact

Make outbound or receive inbound calls from members to schedule doctor appointments
Assist members with completing Health Needs Screenings or making payments to become eligible for enhanced benefits
Educate members on enhanced services and recommend preferred providers
Educate members on appropriate Emergency Department utilization and its impact on benefits
Identify and overcome barriers to completing health screenings, obtaining services, or making payments
Review member profiles before outreach to identify opportunities and additional benefit eligibility
Participate in continuous quality improvement initiatives
Review and analyze call-report data and adjust call approaches
Act as a secondary resource for Member Services or Provider Services call centers

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
High School diploma or equivalent and 3+ years of sales experience in a call center or other high pressure sales environment, or experience in member, provider, customer service, or call center
Or Bachelor degree in healthcare, business administration, or related field and 1+ years of sales experience in a call center or other high pressure sales situation, or experience in member, provider, customer service, or call center
Bilingual in Spanish and English preferred

Benefits

Comp & perks

Competitive pay
Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Equal opportunity employer committed to diversity