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Centene Corporation

Care Management Support Coordinator II

Centene Corporation

. Perform administrative care management activities, including outreach, inbound calls, and service scheduling .

Posted 11/12/2026full-timeRemote • Iowa • United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administrative care management activities, including member outreach, service scheduling, and documentation of non-clinical records. Proficient in connecting members with health plan and community resources while ensuring compliance with state and regulatory requirements.

Highest-signal resume keywords
Administrative Care ManagementMember OutreachNon-Clinical Record DocumentationKnowledge of Health Plan ResourcesMedicaid Waiver Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Service SchedulingCare Plan ProceduresInbound Call HandlingDocumentation MaintenanceMember Onboarding
Soft Skills
CommunicationProblem-SolvingCustomer Service
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Social Determinants of HealthLocal Benefits KnowledgeRegulatory Compliance

About the role

Key responsibilities & impact
  • Perform administrative care management activities, including outreach, inbound calls, and service scheduling
  • Provide phone outreach to members regarding care plan next steps, resources, scheduling, and ongoing education
  • Connect members with health plan and community resources
  • Serve as front-line support for member and provider inquiries, requests, and concerns
  • Explain care plan procedures and protocols
  • Support member onboarding and daily administration, including welcome letters, correspondence, and educational materials
  • Document and maintain non-clinical member records
  • Make referrals to address Social Determinants of Health needs
  • Provide records to providers as needed
  • Comply with all policies and standards
  • Perform other duties as assigned

Requirements

What you’ll need
  • High School diploma or GED
  • 1–2 years of related experience
  • Medicaid waiver experience is a plus
  • Knowledge of existing local benefits and resources
  • Ability to perform outreach to members via phone
  • Ability to answer inbound calls and schedule services
  • Ability to document and maintain non-clinical member records in accordance with state and regulatory requirements
  • Knowledge of care plan procedures and protocols
  • Knowledge of health plan and community resources
  • Ability to work Monday–Friday, 8:00 a.m.–5:00 p.m.
  • Must be located in Iowa

Benefits

Comp & perks
  • Competitive pay
  • Health insurance
  • 401K plan
  • Stock purchase plans
  • Tuition reimbursement
  • Paid time off plus holidays
  • Flexible approach to work with remote, hybrid, field or office work schedules
  • Additional forms of incentives may be included in total compensation
  • Benefits may be subject to program eligibility