Care Management Support Coordinator II

Centene Corporation

. Perform outreach to members by phone regarding care plan next steps, community or health plan resources, scheduling questions, concerns, and ongoing education .

Posted 9/28/2026full-timeRemote • Oklahoma • United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member outreach, care plan support, and resource connection within the healthcare sector. Proficient in maintaining non-clinical records and ensuring compliance with state and regulatory requirements.

Highest-signal resume keywords

Healthcare ExperienceCall Center ExperienceExcellent Customer ServiceCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Member OutreachCare Plan ProceduresNon-Clinical Record MaintenanceResource ConnectionAdministrative Duties

Soft Skills

Highly OrganizedSelf-Motivated

Tools & Technologies

Computer Savvy

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Social Determinants of HealthRegulatory ComplianceHealthcare ResourcesMember Onboarding

About the role

Key responsibilities & impact

Perform outreach to members by phone regarding care plan next steps, community or health plan resources, scheduling questions, concerns, and ongoing education
Connect members with health plan and community resources
Apply working knowledge of assigned health plan activities and resources
Provide front-line support for member and provider inquiries, requests, and concerns
Explain care plan procedures and protocols
Support member onboarding and day-to-day administrative duties
Send welcome letters, correspondence, and program educational materials
Document and maintain non-clinical member records in accordance with state and regulatory requirements
Provide records to providers as needed
Make referrals addressing Social Determinants of Health needs
Comply with all policies and standards
Perform other duties as assigned

Requirements

What you’ll need

Applicants must reside in Oklahoma
High School diploma or GED
1–2 years of related experience
Healthcare experience ideal
Call center experience
Computer savvy
Highly organized and self-motivated
Excellent customer service and communication skills
Ability to work Monday through Friday, 8:00 AM to 5:00 PM, with evening and weekend work as required by program and client needs

Benefits

Comp & perks

Health insurance
401K plan
Stock purchase plan
Tuition reimbursement
Paid time off
Paid holidays
Flexible approach to work with remote, hybrid, field, or office work schedules
Additional forms of incentives may be included in total compensation