Care Management Support Coordinator II

Centene Corporation

. Perform administrative care management activities, including outreach, answering inbound calls, and scheduling services .

Posted 10/16/2026full-timeRemote • Oklahoma • United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in administrative care management activities, including member outreach, scheduling, and documentation in compliance with regulatory requirements. Strong communication and organizational skills are essential for effectively supporting members and providers.

Highest-signal resume keywords

Administrative Care ManagementMember OutreachMicrosoft Office ProficiencyExcellent Communication SkillsDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative Care ManagementDocumentationScheduling ServicesPhone OutreachMember Records Management

Soft Skills

Excellent CommunicationCustomer ServiceDetail-OrientedOrganizational SkillsTime Management

Tools & Technologies

Microsoft Office

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Care Plan ProceduresSocial Determinants of HealthRemote Work ExperienceOklahoma ResidencyRegulatory Compliance

About the role

Key responsibilities & impact

Perform administrative care management activities, including outreach, answering inbound calls, and scheduling services
Provide phone outreach to members regarding care plan next steps, resources, scheduling questions, concerns, and ongoing education
Connect members with health plan and community resources
Apply working knowledge of assigned health plan activities and resources
Serve as front-line support for member and provider inquiries, requests, and concerns
Explain care plan procedures and protocols
Support member onboarding and administrative duties, including sending welcome letters, correspondence, and educational materials
Document and maintain non-clinical member records in accordance with state and regulatory requirements
Provide member records to providers as needed
Make referrals addressing Social Determinants of Health needs
Perform other duties as assigned
Comply with all policies and standards

Requirements

What you’ll need

Must reside in Oklahoma
Experience handling phone calls
Experience working remotely
Strong computer skills
Proficiency in Microsoft Office applications
Excellent communication and customer service skills
Detail-oriented and well-organized
Strong time management and organizational skills
Ability to work independently and take initiative
High School diploma or GED
1–2 years of related experience
Ability to work Monday through Friday, 8:00 AM to 5:00 PM

Benefits

Comp & perks

Competitive pay
Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation