Care Management Support Coordinator II

Centene Corporation

. Support administrative care management activities .

Posted 9/28/2026full-timeRemote • Pennsylvania • United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administrative care management, member outreach, and resource referral, while ensuring compliance with state and regulatory requirements for member records. Proficient in handling inbound and outbound calls, scheduling services, and supporting member onboarding processes.

Highest-signal resume keywords

Administrative Care ManagementMember OutreachCall Center ExperienceKnowledge of State RegulationsScheduling Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documenting Member RecordsPerforming OutreachResolving InquiriesScheduling ServicesMaking Referrals

Soft Skills

Communication SkillsProblem-Solving SkillsCustomer Service Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareSocial Determinants of HealthMember OnboardingCommunity ResourcesCare-Plan Procedures

About the role

Key responsibilities & impact

Support administrative care management activities
Perform outreach to members and providers by phone
Answer inbound calls and serve as a point of contact for members, providers, and staff
Schedule services
Resolve member and provider issues, inquiries, requests, and concerns
Support care-plan next steps, community and health-plan resource referrals, scheduling questions, and ongoing education
Connect members with health-plan and community resources
Explain care-plan procedures and protocols
Support member onboarding and administrative duties, including sending welcome letters, correspondence, and educational materials
Document and maintain non-clinical member records according to state and regulatory requirements
Make referrals addressing Social Determinants of Health needs
Comply with policies and standards and perform other assigned duties

Requirements

What you’ll need

High School diploma or GED
1–2 years of related experience
Previous call center or healthcare experience preferred
Knowledge of existing benefits and local resources
Ability to align schedule with EST
Ability to perform outbound calls and handle inbound calls
Knowledge of state and regulatory requirements for member records

Benefits

Comp & perks

Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Equal opportunity employer committed to diversity