Care Management Support Coordinator II

Centene Corporation

. Perform outreach to members by phone to support care-plan next steps, connect members with community or health-plan resources, and provide education .

Posted 10/13/2026full-timeRemote • Texas • United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member outreach, administrative care management, and compliance with state and regulatory requirements. Proficient in documenting non-clinical member records and connecting members with community resources.

Highest-signal resume keywords

Member OutreachAdministrative Care ManagementNon-Clinical Record DocumentationInbound Call SupportKnowledge of Local Resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documenting Member RecordsScheduling ServicesConducting OutreachAdministrative DutiesCare-Plan Support

Soft Skills

CommunicationProblem-SolvingCustomer Service

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Social Determinants of HealthRegulatory RequirementsMember OnboardingCommunity Resources

About the role

Key responsibilities & impact

Perform outreach to members by phone to support care-plan next steps, connect members with community or health-plan resources, and provide education
Answer inbound calls and serve as a front-line support contact for member and provider inquiries, requests, and concerns
Schedule services and resolve member, provider, and staff issues
Support member onboarding and administrative duties, including sending welcome letters, correspondence, and educational materials
Document and maintain non-clinical member records according to state and regulatory requirements
Make referrals to address Social Determinants of Health needs
Provide records to providers as needed
Perform other assigned duties and comply with all policies and standards

Requirements

What you’ll need

High School diploma or GED
1–2 years of related experience
Knowledge of existing benefits and local resources
Ability to perform administrative care management activities
Ability to conduct outreach, answer inbound calls, and schedule services
Ability to document and maintain non-clinical member records in accordance with state and regulatory requirements

Benefits

Comp & perks

Competitive pay
Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Equal opportunity employer committed to diversity