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Community Resource Coordinator II
Centene Corporation. Support community connection activities by connecting members to community resources for their care management journey .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong community outreach capabilities, including conducting home visits and connecting members to resources. Proficient in assessment skills and effective communication to support member inquiries and education.
Highest-signal resume keywords
Community Outreach ExperienceStrong Assessment SkillsExcellent Communication SkillsCustomer Service SkillsKnowledge of Social Determinants of Health
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Non-Clinical Health AssessmentsCare ManagementResource CoordinationDocumentation SkillsTelephonic Outreach
Soft Skills
Ability to Work IndependentlyTeam CollaborationProblem-Solving Skills
Tools & Technologies
Computer Savvy
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Community ResourcesHealth Plan RequirementsMember SupportField-Based ExperienceHome Visits
About the role
Key responsibilities & impact- Support community connection activities by connecting members to community resources for their care management journey
- Provide members with known community and care resources in a cost-effective manner
- Coordinate community outreach resources and promote awareness of care/services
- Respond to member inquiries about community and care resources
- Support member correspondence and educational materials
- Document and maintain community resources according to health plan requirements
- Assist clinical teams of nurses and social workers through outreach, community education, informal guidance, and member support
- Conduct non-clinical general health assessments and non-medical assessments
- Refer members to appropriate care/services and resolve concerns on their behalf
- Conduct telephonic and in-person outreach to hard-to-reach individuals and families
- Visit individual homes and community organizations as needed
- Perform other assigned duties and comply with policies and standards
Requirements
What you’ll need- Must reside in Bladen, Brunswick, Columbus, Cumberland, Harnett, Hoke, Lee, Montgomery, Moore, New Hanover, Pender, Richmond, Robeson, Sampson, or Scotland County, North Carolina
- High School diploma or GED
- 1–2 years of related experience
- Field-based and community outreach experience, including conducting home visits
- Computer savvy
- Excellent communication and customer service skills
- Strong assessment skills
- Ability to work effectively independently and as part of a team
- Ability to work Monday through Friday, 8:00 AM to 5:00 PM, with evening and weekend work required
- Working knowledge of Social Determinants of Health (SDOH) barriers
Benefits
Comp & perks- Competitive pay
- Health insurance
- 401K plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation