Contact Center Operations Analyst I

Centene Corporation

. Support review and analysis of contact center operational processes .

Posted 9/15/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $23 - $39 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing contact center operational processes and providing data-driven insights to enhance performance. Proficient in developing dashboards and documenting best practices to support ongoing training and operational improvements.

Highest-signal resume keywords

Data AnalysisContact Center OperationsDashboard DevelopmentOperational ImprovementTraining Program Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CollectionData MonitoringFinancial AnalysisQuality Impact AnalysisOperational Process Evaluation

Soft Skills

CommunicationProblem-SolvingCollaboration

Industry Keywords

Best PracticesComplianceOperational TargetsTraining ProgramsProcess Improvement

About the role

Key responsibilities & impact

Support review and analysis of contact center operational processes
Provide data-driven insights related to operational targets, best practices, and training programs
Gather, analyze, and interpret contact center data and operational processes for leadership reports
Identify operational improvement opportunities and recommendations for remediation
Prepare financial and quality impact analyses and final reports
Perform preliminary analysis of testing results and identify potential causes of failure
Track operational processes, develop dashboards, and evaluate improvement opportunities
Notify contact center employees about process improvement opportunities and provide short-term resolutions
Develop and maintain dashboards to assess operational performance and identify trends
Document best practices, policies, and standards in desktop procedures
Support ongoing training programs for service, quality, efficiency, and productivity
Perform other duties as assigned

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Bachelor's degree and 0–2 years of related experience, or equivalent experience acquired through applicable knowledge, duties, scope and skill
Experience working in a contact center with expertise in collecting, analyzing, and monitoring data preferred
Compliance with all policies and standards

Benefits

Comp & perks

Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Competitive pay
Additional forms of incentives may be included in total compensation, subject to eligibility