Director, Contact Center Program Management

Centene Corporation

. Provide strategic leadership and accountability for a portfolio of complex, high-impact programs supporting an assigned Contact Center Line of Business .

Posted 10/19/2026full-timeRemote • Missouri • United StatesLead💰 $121,500 - $224,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strategic leadership in managing complex programs within a Contact Center environment, focusing on operational readiness, compliance, and performance improvement. Possesses advanced expertise in program management, risk management, and executive reporting.

Highest-signal resume keywords

Program ManagementStrategic PlanningOperational ReadinessRegulatory ReadinessCertified Project Management Professional (PMP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio ManagementRisk ManagementFinancial AnalysisExecutive ReportingOrganizational Change ManagementAudit ComplianceContact Center OperationsProgram SequencingResource AllocationPerformance Measurement

Soft Skills

LeadershipInfluencing StakeholdersCross-Functional CollaborationStrategic AdvisingCommunication

Certifications & Qualifications

Certified Project Management Professional (PMP)

Industry Keywords

Healthcare PayerMedicareMedicaidCommercialPharmacy BenefitCompliance StandardsOperational Practices

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Provide strategic leadership and accountability for a portfolio of complex, high-impact programs supporting an assigned Contact Center Line of Business
Establish program strategy, governance, investment priorities, and performance expectations
Direct strategy, prioritization, and execution of complex programs and initiatives
Establish roadmaps, governance structures, decision authorities, performance expectations, and execution strategies
Serve as a strategic advisor to Contact Center leadership
Lead complex, cross-functional initiatives and establish accountability for outcomes, milestones, risks, dependencies, organizational readiness, and execution
Translate business objectives into scalable programs and operational solutions supporting Contact Center performance, customer experience, quality, compliance, and continuous improvement
Evaluate priorities and recommend program sequencing, resource allocation, scope, and investment decisions
Establish and monitor program and portfolio performance measures and direct corrective actions
Direct operational, audit, compliance, and regulatory readiness activities
Influence senior leaders and cross-functional stakeholders to resolve barriers and advance business priorities
Develop and deliver executive-level business reviews, recommendations, and reports
Perform other duties as assigned
Comply with all policies and standards

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Bachelor's degree
7+ years of program and project management experience
Experience leading complex, cross-functional initiatives
Prior management experience
Advanced knowledge of portfolio and program management, strategic planning, operational readiness, risk and dependency management, regulatory readiness, financial analysis, executive reporting, and organizational change
Knowledge of contact center operations, operational readiness practices, and audit, compliance, and regulatory readiness processes
Healthcare payer and Medicare, Medicaid, Commercial, or Pharmacy benefit experience preferred
Certified Project Management Professional (PMP) - PMI preferred
Equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position

Benefits

Comp & perks

Competitive pay
Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Equal opportunity employer committed to diversity