Director, Integrated Communication Services

Centene Corporation

. Support strategy for complex business transformational priorities within the Integrated Communication Services Center of Excellence .

Posted 10/6/2026full-timeRemote • Missouri • United StatesLead💰 $134,600 - $249,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business transformation strategy, process standardization, and change management within the health care or insurance industry. Proficient in analyzing workflows and implementing sustainable improvements to enhance productivity and cost containment.

Highest-signal resume keywords

Business Transformation StrategyChange ManagementProcess StandardizationData AnalysisStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingWorkflow DevelopmentData AnalysisRisk AssessmentCost Containment

Soft Skills

CollaborationConsensus BuildingTraining Facilitation

Tools & Technologies

Standard Operating ProceduresRACI DocumentationJob Aids

Certifications & Qualifications

Prosci Change ManagementCBPP-Certified Business Process ProfessionalCSSBB - Six Sigma Black BeltCertified Project Management Professional (PMP)-PMI

Industry Keywords

Health CareInsuranceLarge-Scale InitiativesGovernanceOperational Excellence

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Support strategy for complex business transformational priorities within the Integrated Communication Services Center of Excellence
Provide directional oversight for complex business cases, including feasibility, opportunities, risks, and return on investment
Lead activation of strategic and policy guidance across assigned initiatives
Drive process standardization, governance, and change adoption activities
Analyze data, workflows, policies, procedures, staffing organization, and skills to identify gaps, root causes, dependencies, and improvement opportunities
Collect and analyze process data to recommend business practices and procedures focused on effectiveness, productivity, and cost containment
Identify inefficient, duplicative, manual, or high-risk processes and recommend sustainable improvements
Collaborate with stakeholder subject-matter experts on knowledge transfer, training, and implementation
Develop and maintain standard operating procedures, workflows, process maps, job aids, and RACI documentation
Drive consensus and confirm end-to-end integrity through process mapping, recommendations, and implementation
Partner on timely stakeholder communications and contribute to executive-level presentations
Perform other duties as assigned
Comply with all policies and standards

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Bachelor's Degree in a related field or equivalent experience required
7+ years of health care or insurance industry experience leading large-scale initiatives required
Prosci Change Management certification preferred
CBPP-Certified Business Process Professional preferred
Operations experience preferred
CSSBB - Six Sigma Black Belt preferred
Certified Project Management Professional (PMP)-PMI preferred

Benefits

Comp & perks

Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Competitive pay
Additional forms of incentives may be included in total compensation
Equal opportunity employer committed to diversity