Field Health Benefit Rep, Bilingual – Health Navigator

Centene Corporation

. Educate and assist individuals with enrolling in affordable health insurance coverage through the NY State of Health Marketplace .

Posted 11/6/2026full-timeNew York City • New York • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in educating individuals about health insurance options, including eligibility for public programs and premium tax credits, while providing culturally appropriate assistance. Proficient in community outreach and public speaking, with a strong focus on compliance and maintaining confidentiality.

Highest-signal resume keywords

Bilingual South Asian LanguagesPublic Speaking ExperienceCAC CertificationExperience with MS Office SuiteSalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health Insurance EnrollmentEligibility ExplanationDocument Submission AssistanceActivity TrackingData Entry into CRM

Soft Skills

Culturally Appropriate AssistanceCommunication SkillsCustomer Service SkillsCommunity Outreach

Tools & Technologies

Fidelis Digital ToolsMember PortalMobile AppCRM

Certifications & Qualifications

High School Diploma or GEDCAC Certification

Industry Keywords

Affordable Care ActManaged CarePublic ProgramsCommunity EventsField Sales

About the role

Key responsibilities & impact

Educate and assist individuals with enrolling in affordable health insurance coverage through the NY State of Health Marketplace
Explain eligibility for public programs, federal premium tax credits, and cost-sharing reductions
Teach members about Fidelis digital tools, including the member portal and mobile app
Describe plan features, benefits, deductibles, co-pays, co-insurance, and Marketplace metal tiers
Assist consumers with submitting required documents via scan, fax, or mail
Support existing members with renewals and recertifications
Help consumers with premium payment submissions when required
Provide culturally and linguistically appropriate assistance
Conduct public education activities and presentations
Participate in ACA forums, workshops, and community events
Maintain daily activity tracking and monitor personal dashboards for timely follow-up
Follow up on enrollment leads and consumer inquiries and record dispositions in the CRM
Enter applicant demographic, enrollment site, and PCP selection data into the CRM
Maintain compliance with conflict-of-interest, privacy, security, ACA, regulatory, and Fidelis Care standards
Secure confidential information and protect PHI from unauthorized access
Participate in required trainings, updates, webinars, and forums
Complete annual Marketplace Facilitated Enroller recertification requirements
Perform other assigned duties
Provide 100% community field-based travel supporting Queens County, New York

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Highly preferred bilingual South Asian languages: English/Bengali, Hindi, Urdu, Arabic, Gujrati
Must have a High School Diploma or GED
2+ years of prior experience in managed care, sales, customer service or related experience preferred
Must have basic computer skills
Must have prior Public Speaking experience
Driver's License mandatory for non-NYC counties
Must complete and pass the NY State of Health approved training program and become certified
Must complete all required annual recertification courses/learnings
Required to work evenings and weekends
CAC Certification preferred
Experience with MS Office Suite and Salesforce highly preferred
Community outreach, front-facing sales, sales/field sales, prospecting, tabling, and events experience highly preferred

Benefits

Comp & perks

Competitive pay
Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules