Intake Representative I

Centene Corporation

. Enter specific data/information from physicians’ requests into a medical management authorization system.

Posted 10/30/2026full-timeRemote • Missouri • United StatesJunior💰 $16 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in data entry and validation within a healthcare context, ensuring accurate processing of patient and provider information while adhering to contractual standards. Excels in communication and collaboration to enhance customer service and achieve departmental goals.

Highest-signal resume keywords

Alpha And Numeric Data EntryPatient Eligibility DeterminationDemographic Information ValidationProduction TrackingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryHealthcare AuthorizationReferral ProcessingOutcome Data ReportingBusiness Letter Formatting

Soft Skills

Problem SolvingCollaborationAttention To Detail

Tools & Technologies

Medical Management Authorization System

Certifications & Qualifications

High School Diploma Or EquivalentMedically Based Trade School Diploma/Certification

Industry Keywords

Managed CareClaims/BillingHealth InsuranceCall CenterCustomer Service

About the role

Key responsibilities & impact

Enter specific data/information from physicians’ requests into a medical management authorization system.
Achieve required production quota and quality standards.
Validate patient and medical provider demographic information, including provider selection by specialty.
Determine patient eligibility for healthcare benefits, Primary Care Manager type, and referral/authorization path.
Contact medical provider offices by telephone and make confirmation calls to patients for urgent requests.
Make decisions to keep the referral/authorization process moving according to contractual timeliness standards.
Redirect patients into the provider network for care as required.
Formulate brief sentences/paragraphs from referral/authorization orders.
Prepare correspondence in business letter format for servicing providers.
Generate letters and verify correct providers, patients, demographics, and service reasons.
Account for personal production using reports containing outcome data.
Track performance, improve work processes, and prioritize tasks.
Review situations, identify problems, recognize patterns, and determine solutions.
Collaborate with co-workers to achieve department goals and provide outstanding customer service.

Requirements

What you’ll need

Qualified candidates must be located in the state of Missouri.
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
High School diploma or equivalent.
Six months experience in a production/data entry environment performing alpha and numeric data entry in a healthcare related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred.
College course work preferred.
Medically based trade school diploma/certification desired.
Ability to perform alpha and numeric data entry.
Ability to validate patient and medical provider demographic information.
Ability to determine patient eligibility, Primary Care Manager type, and referral/authorization path.
Ability to follow step-by-step instructions and contractual standards.
Ability to formulate brief correspondence in business letter format.
Ability to accurately track production and outcome data.
Ability to review situations, identify problems, recognize patterns, and determine solutions.
Ability to work collaboratively and provide outstanding customer service.

Benefits

Comp & perks

Competitive pay
Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Equal opportunity employer committed to diversity