Interpreter Coordination Specialist II

Centene Corporation

. Respond to complaints and escalations from members and providers .

Posted 10/14/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and effective communication skills while coordinating interpreter services and resolving member and provider complaints. Experienced in cross-functional collaboration to enhance service delivery and improve operational efficiency in healthcare environments.

Highest-signal resume keywords

Interpreter CoordinationHealthcare ExperienceComplaint ResolutionCross-Functional CollaborationCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complaint DocumentationRoot Cause AnalysisBasic Claims Payment KnowledgeIssue TrackingProblem Ticket Management

Soft Skills

Effective CommunicationCustomer Service OrientationTeam CollaborationFeedback Provision

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

MedicareMedicaidEscalation ManagementService ImprovementCompliance

About the role

Key responsibilities & impact

Respond to complaints and escalations from members and providers
Handle escalations and problem tickets
Provide feedback to senior team members regarding member/provider issues
Coordinate interpreter services for members' appointments with providers
Provide timely and appropriate resolutions to escalated issues from various communication channels
Serve as a liaison between departments to ensure timely issue resolution
Document, track, and resolve assigned complaints and inquiries in writing and/or by telephone
Support root cause analysis of member/provider issues and identify enterprise trends
Work cross-functionally to develop enterprise-wide solutions
Coordinate with the contact center team to research escalated inquiries, determine complaint validity, and evaluate remedies
Review complaint trends and draft recommendations to improve member and provider experience and reduce complaints and escalations
Research basic claims payment errors and make appropriate adjustments
Perform other duties as assigned

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Prefer candidates with experience in interpreter coordination, healthcare, Medicare and Medicaid, and call center environments
Must work a closing shift of either 10:00 AM–6:30 PM EST or 10:30 AM–7:00 PM EST
High School diploma or GED required
1–2 years of related experience required
May require vocational or technical education in addition to prior work experience
Basic, introductory knowledge of products and services
Compliance with all policies and standards

Benefits

Comp & perks

Competitive pay
Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation, subject to program eligibility