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LTSS Service Care Coordinator
Centene Corporation. Assist in developing, assessing and coordinating holistic care management activities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and coordinating long-term care plans while effectively assessing member needs and resources. Proficient in educating members and families on available services and ensuring compliance with regulatory requirements.
Highest-signal resume keywords
Long-Term Care Plan DevelopmentMember Needs AssessmentCoordination With Healthcare ProvidersRegulatory ComplianceEducation On Healthcare Benefits
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Care ManagementService Plan DevelopmentResource CoordinationDocumentation MaintenanceOn-Site Needs Assessment
Soft Skills
Interpersonal CommunicationCollaborationProblem-Solving
Certifications & Qualifications
Bachelor's DegreeRegistered Nurse (RN) - For Iowa Plan Only
Industry Keywords
Long-Term CareHealthcare ServicesMember EducationCommunity ResourcesRegulatory Standards
About the role
Key responsibilities & impact- Assist in developing, assessing and coordinating holistic care management activities
- Develop or assist with developing personalized service care plans/service plans for long-term care members
- Educate members and families/caregivers on available services and benefits
- Evaluate member needs and available resources and recommend or facilitate appropriate plans
- Identify providers, specialists and community resources needed for long-term care
- Coordinate between members/families/caregivers and care provider teams to ensure services are accessible
- Provide resource support for employment, housing, participant direction, independent living, justice and foster care needs
- Monitor care plans, member status and outcomes and recommend updates based on member needs
- Interact with long-term care healthcare providers and partners
- Collect, document and maintain member information and care management activities for regulatory compliance
- Conduct on-site visits to assess member needs and collaborate with providers or resources
- Provide feedback to leadership on quality-of-care and cost-effective service delivery improvements
- Perform other duties as assigned
- Comply with all policies and standards
Requirements
What you’ll need- Bachelor's degree and 1 year of related experience
- For Iowa Plan Only: Bachelor's degree and 1+ years of experience with populations served, or RN with 6+ years of experience with population served
- Equivalent experience may substitute through applicable knowledge, duties, scope and skill reflective of the position level
- Knowledge of long-term care member needs, services and benefits
- Ability to assess member needs and resources
- Ability to develop and coordinate long-term care plans/service plans
- Ability to identify providers, specialists and community resources
- Ability to coordinate with members, families/caregivers, providers and healthcare partners
- Ability to collect, document and maintain member information and care management activities
- Ability to provide education on procedures, healthcare provider instructions, service options, referrals and healthcare benefits
- Compliance with policies, standards and applicable regulatory requirements
Benefits
Comp & perks- Health insurance
- 401K plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off
- Paid holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Incentives may be included in total compensation
- Equal opportunity and diversity commitment