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LTSS Service Care Coordinator
Centene Corporation. Develop, assess, and coordinate holistic care management activities for quality, cost-effective healthcare outcomes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and coordinating holistic care management activities, ensuring quality and cost-effective healthcare outcomes for individuals with disabilities and vulnerable populations. Proficient in educating members and families about available services, monitoring care plans, and ensuring regulatory compliance.
Highest-signal resume keywords
Holistic Care ManagementPersonalized Service Care PlansRegulatory ComplianceExperience With Vulnerable PopulationsEducation And Resource Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Care Plan DevelopmentNeeds AssessmentResource CoordinationDocumentation And Record KeepingOn-Site Visits
Soft Skills
Interpersonal CommunicationLeadership FeedbackCollaboration
Industry Keywords
Long-Term CareHealthcare OutcomesDisabilitiesChronic ConditionsInbound Call Center
About the role
Key responsibilities & impact- Develop, assess, and coordinate holistic care management activities for quality, cost-effective healthcare outcomes
- Develop or assist with personalized service care plans for long-term care members
- Educate members and families/caregivers about available services and benefits
- Evaluate member needs and available resources and recommend or facilitate plans
- Identify providers, specialists, and community resources for long-term care
- Coordinate members/families/caregivers with care provider teams to ensure services are accessible
- Provide resource support for employment, housing, participant direction, independent living, justice, and foster care needs
- Monitor care plans, member status, and outcomes and recommend updates
- Interact with long-term care providers and partners
- Collect, document, and maintain member information and care management activities for regulatory compliance
- Perform on-site visits as needed
- Provide education on procedures, healthcare instructions, service options, referrals, and benefits
- Provide leadership feedback on improving quality and cost-effective service delivery
- Perform other assigned duties
Requirements
What you’ll need- Bachelor's degree and 1 year of related experience, or equivalent experience acquired through applicable knowledge, duties, scope and skill
- Must reside in the state of Texas
- Direct experience working with individuals who have disabilities and/or vulnerable populations with chronic or complex conditions, including children and young adults, within three of the last five years
- Other state-specific requirements may apply
- Inbound call center position
- Compliance with all policies and standards
Benefits
Comp & perks- Health insurance
- 401K
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation