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LTSS Service Care Manager
Centene Corporation. Develop, assess, and coordinate holistic care management activities for long-term care members .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and coordinating holistic care management activities for long-term care members, including personalized service plans and community resource identification. Proficient in regulatory compliance, effective communication, and problem-solving within a community-based environment.
Highest-signal resume keywords
Care ManagementPersonalized Service PlansRegulatory ComplianceCommunity-Based ReferralsBehavioral Health Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementAssessment SkillsResource CoordinationCare Plan MonitoringKnowledge of HCBS Waivers
Soft Skills
Excellent CommunicationCustomer Service SkillsStrong Time ManagementOrganizational SkillsProblem-Solving Skills
Tools & Technologies
Computer Savvy
Industry Keywords
Long-Term CareCommunity ResourcesHealthcare BenefitsIndependent LivingFoster Care
About the role
Key responsibilities & impact- Develop, assess, and coordinate holistic care management activities for long-term care members
- Develop or assist with personalized service care plans/service plans
- Educate members and families/caregivers about available services and benefits
- Evaluate member needs and available resources; recommend or facilitate appropriate plans
- Identify providers, specialists, and community resources for long-term care
- Coordinate between members, families/caregivers, and care provider teams
- Provide resource support for employment, housing, participant direction, independent living, justice, and foster care needs
- Monitor care plans, member status, and outcomes; recommend updates based on needs
- Interact with long-term care healthcare providers and partners
- Collect, document, and maintain member information and care management activities for regulatory compliance
- Perform home and other site visits as needed
- Facilitate education on procedures, provider instructions, service options, referrals, and healthcare benefits
- Provide leadership feedback on quality of care and cost-effective service delivery
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's degree and 2–4 years of related experience
- Alternatively, Bachelor's degree in health, human, social work or education services with one or more years of qualifying experience
- Alternatively, high school degree or equivalent and three years of qualifying experience with case management of the aged, including management of behavioral health conditions, persons with physical or developmental disabilities, or HIV/AIDS population
- Equivalent experience acquired through applicable knowledge, duties, scope and skill reflective of the position level may qualify
- Must reside within 30 miles of South Johnson, Miami, and/or Franklin County, Kansas
- Computer savvy
- Excellent communication and customer service skills
- Knowledge of HCBS waivers and behavioral health
- Strong time management and organizational skills
- Ability to work effectively as part of a team
- Knowledge of community-based referrals and resources
- Strong problem-solving and assessment skills
- Ability to work independently in a community-based environment
- Ability to respond flexibly to client and program needs
- Ability to work Monday through Friday, 8:00 AM to 5:00 PM, with evening and weekend work as required
- Must comply with all policies and standards
Benefits
Comp & perks- Competitive pay
- Health insurance
- 401K plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation
- Equal opportunity employer committed to diversity